Service Request Ticket - # 64433

Service Request Information

CONTACT Name East, Aaron   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 09, 2017 12:03 PM
Department The Research Institute Phone 8-8792
Location Email easta@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Printer Edit WOU # 20160698[Edit Inv] (opens in a new window) Bldg/Room TODD 239
Service Tag Description Xerox Phaser 3260/DNI Wireless Mono Laser Printer
Serial No. KBA241039 Location For checkout by TSE Instructors/ c/o Amber Ryerson

Model 3260/DNI Hostname
Notes up to 29 ppm Maximum print resolution: 600 x 600 dpi (up to 4800 x 600 enhanced image quality) Black Print Quality, 50sheet(s) Capacity / Legal (8.5 in x 14 in), USB Type B, Wireless capable, 1 year warranty, PCL 5e emulation, PCL 6 emulation, PostScript 3 support and Mobile printing: Apple AirPrint, Xerox PrintBack; SETUP as USB Local; also purchased: Pelican iM2750 Storm Trak Case with Foam (Black) #IM2750-00001 STATIC IP:169.254.240.207 Ink/Toner Refill Standard Capacity Print Cartridge: 1,500 pages** 106R02775 High Capacity Print Cartridge: 3,000 pages** 106R02777 Drum Cartridge: 10,000 pages*** 101R00474

Wired NIC 9C:93:4E:3A:DE:6A


TECHS Submitted by Kyle Arthenayake Contact karthenayake14@wou.edu 88925
Primary Technician Contact ppuett16@wou.edu 88925

Tracking

Entered by Date Memo
Peter Puettmann
Email

Public

Entered by Date Memo
Peter Puettmann Aug 09, 2017 02:31 PM
Status changed from (1) Pending to (5) Completed
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Peter Puettmann Aug 09, 2017 02:31 PM
Task reassigned to Peter Puettmann.
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Peter Puettmann Aug 09, 2017 02:30 PM
was able to get him connected with a usb  cable
and downloading the driver from the xerox website.
if it doesnt work tomorrow in portland he will let
us know
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Kyle Arthenayake Aug 09, 2017 12:03 PM
The Traffic Safety Education Program purchased the
below printer for instructors to connect to via
their Mac's or Pc's and in testing the printer
yesterday in a class with my laptop - a Pc and an
instructor's Mac, we could not get it to connect.
 One of the issues that came up for both of us a
request for an 8 digit digital pin which we could
not find in the printer materials.  I attempted to
connect wireless 'Direct - WP Traffic Safety'
connection and through the plug in wire provided.
 Neither worked. 

I have it the printer set up on my office and
hoping someone could come over this afternoon to
look at as I would like to take it back up to
Portland for tomorrow's class. 

Thank you!

Todd 103
88143


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