Service Request Ticket - # 64439

Service Request Information

CONTACT Name Macias, Emmanuel   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 10, 2017 09:40 AM
Department VP Student Affairs Phone 88423
Location Email maciase@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130785[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag GXJWL02 Description Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
Serial No. GXJWL02 Location PDR 2023 Giveaway

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 7 Pro, 64 bit Software Microsoft Office Pro Plus 2013 downgraded to 2010 from P0093918

Wired NIC 34:17:EB:9A:CF:CA

TECHS Submitted by Erika Enriquez Contact eenriquez13@wou.edu 88925
Primary Technician Contact ychen13@wou.edu 889285

Tracking

Entered by Date Memo
Yumin Chen
Email

Public
Entered by Date Memo
Yumin Chen Aug 10, 2017 11:23 AM 
Status changed from (1) Pending to (5) Completed
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Yumin Chen Aug 10, 2017 11:23 AM 
Uninstalled.
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Yumin Chen Aug 10, 2017 10:18 AM 
Task reassigned to Yumin Chen.
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Erika Enriquez Aug 10, 2017 09:40 AM 
Keeps getting random notifications from Norton
Security Scan asking to upgrade and pay for a new
antivirus.
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