Service Request Ticket - # 64502

Service Request Information

CONTACT Name Bull, Robbin   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 14, 2017 08:35 AM
Department The Research Institute Phone 88562
Location Email robbin.bull@hknc.org Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20130784[Edit Inv] (opens in a new window) Bldg/Room HWC
Service Tag 7W2VYZ1 Description Dell Latitude E6540 Laptop, i7-4800MQ(Quad 2.7GH)
Serial No. 7W2VYZ1 Location Clayton Jones Sound Program Computer

CPU Intel core i7-4800MQ(2.7GHz quad core, 6M cache)


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 2013 P0093918 SOFTWARE SHARED w/ PC W#20110503: UPG AcrobatPro11 WIN P0088088 DEC2012,Adobe PremiereProCS6WIN P0088229 JAN2013, UPG CamtasiaStudio v8 VISA2012003479 JUN2013; was CamtasiaStudio v7.1&SnagItv10 VISA2011002726(upg license formerly Sarah Beaird transferred to Robbin Bull); Adobe PhotoshopCS6Extd v.13 P0094303; Adobe Dreamweaver CS6 WIN from P0095833, Adobe LiveCycle Designer v11 WIN P0097877; Adobe Acrobat DC (Pro)subscription from XXXX201700006551 serialized desktop OCT2017 SR65343;TRANSFERED W#20170547 MAR2018 SR66809- NEW CAMTASIA: Camtasia v9.1/Snagit2018(v18) bundle VISA2017006977 Order10251; CorelDRAW GraphicSuiteX6 VISA2012003433, FMPRoAdv10w/Maint P0072910 Maint release FMPro11Adv Aug2010 & Maint release FMPro12Adv; April2012(P0082690renewal),

Wired NIC EC:F4:BB:2C:7B:2C


Wireless NIC C4:D9:87:B2:C7:D5


Bluetooth NIC C4:D9:87:B2:C7:D9

TECHS Submitted by Brighton Bohnenkamp Contact bbohnenkamp14@wou.edu 88925
Primary Technician Contact ppuett16@wou.edu 88925

Tracking

Entered by Date Memo
Peter Puettmann
Email

Public
Entered by Date Memo
Peter Puettmann Aug 14, 2017 10:56 AM 
Status changed from (1) Pending to (5) Completed
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Peter Puettmann Aug 14, 2017 10:56 AM 
Task reassigned to Peter Puettmann.
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Peter Puettmann Aug 14, 2017 10:56 AM 
Task reassigned to UCS Tech.
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Peter Puettmann Aug 14, 2017 10:56 AM 
malwarebytes found malware and a lot of potential
malware. quarantined all of it. sophos is
currently scanning, she will contact me if it
finds anything.
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Gino Salazar Aug 14, 2017 09:28 AM 
Task reassigned to Peter Puettmann.
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Bradley Karkanen Aug 14, 2017 09:20 AM 
Task reassigned to Giovanni Salazar.
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Brighton Bohnenkamp Aug 14, 2017 08:35 AM 
Robin was scanning for a viruses on her 
computer using "c-clean" but a program called 
"super cleanup scanned and in a voice on the 
computer said "900 errors' she didn't click 
anything or fix errors.
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