Service Request Ticket - # 64504

Service Request Information

CONTACT Name Lydum, Randi   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 14, 2017 09:22 AM
Department Athletics Phone 88121
Location Email lydumr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20131087[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E6440 Intel i7-4600M(2.9GHz 4M)
Serial No. 3PMZF12 Location PDR

CPU Intel Core i7-4600M(2.9 GHz, 4M) 4thGEN


OS Windows 7 Pro Software MS office Pro Plus 2013 from P0094370, TRANSFER/SHARE- Adobe CS6 Design Standard for MAC/WIN from P0093734
TECHS Submitted by Brighton Bohnenkamp Contact bbohnenkamp14@wou.edu 88925
Primary Technician Contact gsalazar15@wou.edu 88925

Tracking

Entered by Date Memo
Gino Salazar
Email

Public
Entered by Date Memo
Gino Salazar Aug 23, 2017 10:46 AM 
Status changed from (1) Pending to (5) Completed
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Gino Salazar Aug 23, 2017 10:46 AM 
His computer is reimaged and he has it so 
everything is good to go.
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Gino Salazar Aug 17, 2017 10:12 AM 
We are backing up files from the previous owner's profile. Will take a 
few hours, after we will image laptop #20131087[Edit Inv]
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Gino Salazar Aug 14, 2017 03:40 PM 
He is checking through files on the computer making sure there is 
nothing he needs from it before reimaging. I am in contact with him.
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Amy Anderson Aug 14, 2017 12:30 PM 
Priority changed from (3) Priority to (1) Highest Priority.
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Amy Anderson Aug 14, 2017 12:30 PM 
Jason called and received the note that was left
by the techs on his whiteboard. He is available at
1:30.
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Gino Salazar Aug 14, 2017 11:47 AM 
Computer is set up. The laptop needs to be reimaged.
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Brighton Bohnenkamp Aug 14, 2017 10:12 AM 
****This is an email****
The new SID is Jason Dormeyer. Anytime you are 
available...thanks, Randi

Laptop#1   20080465[Edit Inv]
Laptop#2   20131087[Edit Inv]
Dock 20100198[Edit Inv]
Monitors-20090958[Edit Inv] and 20090596[Edit Inv]
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Gino Salazar Aug 14, 2017 10:04 AM 
****This is an outgoing email****
Hi Randi,

I'm sorry I was a little confused at first about the ticket. I noticed that 
there will already be a computer there and I would be happy to head 
down and help any way I can. Is there a time that would be best?

All the best,
- Giovanni Salazar
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Gino Salazar Aug 14, 2017 09:35 AM 
****This is an outgoing email****
Hi Randi,

I need some additional information regarding service request #64504

Description: *8/14* Computer station setup 

Whose name is on the order for the new computer?

All the best,
- Giovanni Salazar
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Bradley Karkanen Aug 14, 2017 09:26 AM 
Task reassigned to Giovanni Salazar.
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Brighton Bohnenkamp Aug 14, 2017 09:22 AM 
****This is an email****
Good morning,
Our new Sports Information Director begins 
today and we need to set-up his computer 
station in NPE 203. Thank you, Randi
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