Service Request Ticket

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Service Request Information

CONTACT	Name	Ibaraki, Alicia	Date	Aug 14, 2017 10:27 AM
	Department	Behavioral Sciences Division	Phone	89328
	Location		Email	ibarakia@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20161104 (opens in a new window)	Bldg/Room	TODD 321
	Service Tag	5Z4L2H2	Description	Dell Latitude 5480, i7-7600U, 2.8GHz dual core
	Serial No.	5Z4L2H2	Location	NEW TT BehavSci, Alicia Ibaraki
	CPU	Intel Core i7-7600U(Dual Core, 2.80Gz, 4MB cache)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2016005511; Millisecond Inquisit 5 Web License Perpetual+Lab VISA2016006472; SPSS from Student Tech Site license(Needs reauth every July 31st)
	Wired NIC	D4:81:D7:D6:6A:5E
	Wireless NIC	00:28:F8:FE:0C:18

TECHS	Submitted by	Courtney Croy	Contact	ccroy13@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Tracking

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Sep 18, 2017 05:03 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Shina Oladiti	Sep 18, 2017 05:03 PM	Completed!	Add Attachment
Shina Oladiti	Sep 18, 2017 05:01 PM	Setup done, needs to go in and put in registration keys.	Add Attachment
Shina Oladiti	Sep 14, 2017 08:39 AM	Task reassigned to Adeshina Oladiti.	Add Attachment
Shina Oladiti	Sep 13, 2017 04:57 PM	Task reassigned to UCS Tech.	Add Attachment
Shina Oladiti	Sep 13, 2017 04:57 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Shina Oladiti	Sep 13, 2017 04:57 PM	Monday 18th, 2:00pm.	Add Attachment
Shina Oladiti	Sep 13, 2017 04:56 PM	**This is an email** I am a new faculty member so I don't have anything to transfer. I will be on campus beginning next week. Would it be possible to do the set up on Monday 9/18 after 1:30pm or Tuesday 9/19 between 11am- 3pm? Thanks, Alicia	Add Attachment
Shina Oladiti	Sep 13, 2017 03:44 PM	Sent an email for availability.	Add Attachment
Shina Oladiti	Sep 13, 2017 03:41 PM	Its back on the inventory counter.	Add Attachment
Shina Oladiti	Sep 13, 2017 03:41 PM	********************************* Update in AD. *********************************	Add Attachment
Shina Oladiti	Sep 13, 2017 03:41 PM	Prepped and ready for delivery.	Add Attachment
Tricia Flaherty	Sep 13, 2017 10:56 AM	Task reassigned to New Equip. Setup.	Add Attachment
Tricia Flaherty	Sep 13, 2017 10:55 AM	**This is an email** On 8/17/17 11:16 AM, Linda Kunze wrote: > Hi Tricia~ I just found out that our new faculty members, Brooke Dolenc Nott (Todd 334) and Alicia Ibaraki (Todd 321) will not be coming to campus until September 18th. > > However, since that is their first day on campus, I am not sure if they will be available to work with UCS on setting up their computers. > > Is it possible to set a time for UCS to come on the 19th for the set-up? > > I am thinking that the units could be installed in their offices before that time, and then have the techs come over for the "adding of printers" etc. Will that work? > > Both offices are painted, set up and ready for the computers at any time. > > Thanks so much! > LK : ) > > -- > Linda Kunze	Add Attachment
Tricia Flaherty	Sep 13, 2017 10:53 AM	not arriving until Sept 18, 2017 but we will want to setup and deliver as much of the equipment and software as possible, contact to access the room can be Linda Kunze in TODD325 There is additional of software so please start soon.	Add Attachment
Tricia Flaherty	Sep 13, 2017 10:49 AM	Contact changed from Linda Kunze to Alicia Ibaraki.	Add Attachment
Tricia Flaherty	Sep 13, 2017 10:35 AM	she will also be an SPSS user of the Student Tech site license which you will find here: T:\Spss\CAMPUS_STD_AUTHUSER_SPSS_STAT_AMOS\SPSS24Statistic sSTD_AuthUser Please remember to update the user list in the SerialandPurchaseInfo.txt file when you do this install	Add Attachment
Tricia Flaherty	Sep 13, 2017 10:30 AM	she gets a piece of software that is new to WOU from Millisecond called Inquisit Lab 5( it requires an online registration process after it is installed) You will need to install and then have TRICIA register the software online using a computer key: Installer and details can be found here:T:\Millisecond_Inquisit\InquisitLabv5Perpetual	Add Attachment
Tricia Flaherty	Sep 12, 2017 03:56 PM	The equipment is now located on the top of Inventory Counter in ITC008 across for TECH storage area	Add Attachment
Courtney Croy	Aug 14, 2017 10:27 AM	NEW EQUIP SETUP: A Dell Latitude laptop W#20161104 and monitor W#20161185 along with dock W#20161187 and logitech wireless mouse are to be set up and delivered to Alicia Ibaraki is Todd 321. Her start date is 9/15. The equipment is located in ITC in the hallway on the far left rack. The contact for this order is Linda Kunze.	Add Attachment