Service Request Ticket - # 64566

Service Request Information

CONTACT Name Heide, Kathy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 14, 2017 01:22 PM
Department College of Education Phone 88324
Location Email heidek@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130735[Edit Inv] (opens in a new window) Bldg/Room TODD 335
Service Tag 35F6M02 Description Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
Serial No. 35F6M02 Location Loaner

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 7 Pro, 64 bit Software Microsoft Office Pro Plus 2013 downgraded to 2010 from P0093918,

Wired NIC 34:17:EB:9A:B3:49

TECHS Submitted by Brighton Bohnenkamp Contact bbohnenkamp14@wou.edu 88925
Primary Technician Contact ppuett16@wou.edu 88925

Tracking

Entered by Date Memo
Peter Puettmann
Email

Public
Entered by Date Memo
Peter Puettmann Aug 14, 2017 02:04 PM 
Status changed from (1) Pending to (5) Completed
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Peter Puettmann Aug 14, 2017 02:04 PM 
Could not fix and 
the problem only 
occurred on her 
acct. I advised her 
to contact Dona in 
the business office.
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Megan Thibeault Aug 14, 2017 01:29 PM 
Task reassigned to Peter Puettmann.
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Megan Thibeault Aug 14, 2017 01:28 PM 
Task reassigned to Bradley Karkanen.
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Brighton Bohnenkamp Aug 14, 2017 01:22 PM 
Kathy can't get into banner after she had updates 
ran on her computer
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