Service Request Ticket

Service Request Information

CONTACT	Name	Guy, Sybille	Date	Aug 15, 2017 09:00 AM
	Department	The Research Institute	Phone	88560
	Location		Email	guys@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

peripheral	Edit WOU #	20130093 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell E-Port PlusII Replicator & 130W power adapter
	Serial No.	3108856460035N0429	Location	PDR

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact	ppuett16@wou.edu	88925

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	Aug 24, 2017 09:20 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Peter Puettmann	Aug 24, 2017 09:20 AM	re-installed the Microsoft .net Framework and it fixed the error. you can find it by googling "microsoft .net framework"	Add Attachment
Kyle Arthenayake	Aug 18, 2017 03:34 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Kyle Arthenayake	Aug 18, 2017 03:33 PM	Hi there, I received a voicemail yesterday that my issue might get solved soon. I will be on campus next Wednesday and will call you guys to see if somebody has time. Thanks.	Add Attachment
Peter Puettmann	Aug 17, 2017 10:19 AM	spoke with john and he gave me some solution ideas. left vm for availability	Add Attachment
Peter Puettmann	Aug 17, 2017 10:00 AM	still trying to find a safe and free way to get her that .dll file w/out having to image her computer.	Add Attachment
Megan Thibeault	Aug 15, 2017 09:07 AM	Task reassigned to Peter Puettmann.	Add Attachment
Brighton Bohnenkamp	Aug 15, 2017 09:00 AM	**This is an email** For the past two days, when booting up my laptop, I have received the following message box: AlertusDesktopAlert. exe. Program cannot start because MSVCR120_CLR0400.dll is missing. Try to reinstall. I have no idea where this comes from and what it means. Please advise.	Add Attachment