Service Request Ticket

Service Request Information

CONTACT	Name	New, Faculty/Staff	Date	Aug 15, 2017 11:08 AM
	Department	University Computing Solutions	Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20161159 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple 13-inch MacBook Pro, Space Gray #MPXT2LL/A
	Serial No.	C02TTK9AHV29	Location	PDR
	CPU	Intel Core i5(2.3GHz dual-core, 64MB eDRAM)
	OS	MAC OS X 10.12 (macOS Sierra)	Software	MSDesktopEdOffice201*MAC XXXX2016005511; SPSS for MAC v24 from StudentTech Student Tech Campus license(renews yearly in July); EndNote X9 MAC/WIN license VISA2019009322 JULY2019;
	Wireless NIC	DC:A9:04:90:60:97
	Bluetooth NIC	DC:A9:04:84:2C:7B

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact	xliu10@wou.edu	88925

Entered by	Date	Memo
Chi Liu			Email Public
Entered by	Date	Memo
Chi Liu	Aug 15, 2017 03:06 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Chi Liu	Aug 15, 2017 03:05 PM	she is now able to login with her credential.	Add Attachment
Chi Liu	Aug 15, 2017 12:52 PM	brought back the laptop reimaging.	Add Attachment
Megan Thibeault	Aug 15, 2017 11:10 AM	Task reassigned to Chi Liu.	Add Attachment
Megan Thibeault	Aug 15, 2017 11:10 AM	make sure they are hardwired in	Add Attachment
Brighton Bohnenkamp	Aug 15, 2017 11:09 AM	Contact Info: Earlene Camarillo, camarilloe@mail.wou.edu	Add Attachment Public
Brighton Bohnenkamp	Aug 15, 2017 11:08 AM	**This is an email** Hello, I am having trouble logging into my faculty computer. I haven't changed passwords but it isn't recognizing my password as correct. Is anyone available to help figure out what's going on with it? Thank you. Earlene	Add Attachment