Service Request Ticket

Service Request Information

CONTACT	Name	Denton, Jeff	Date	Aug 15, 2017 11:41 AM
	Department	The Research Institute	Phone	89205
	Location		Email	dentonj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Tablet	Edit WOU #	20170212 (opens in a new window)	Bldg/Room	TODD 249
	Service Tag		Description	Apple iPad Wi-Fi 32GB 9.7in Space Gray #MP2F2LL/A
	Serial No.	GCVV42UEHLF9	Location	Jeff Denton, TRI
	CPU	A9X chip with 64‑bit & M9 motion coprocessor
	OS	iOS 10	Software
	Wireless NIC	A4:E9:75:A5:BC:01
	Bluetooth NIC	A4:E9:75:A5:BC:20

TECHS	Submitted by	Courtney Croy	Contact	ccroy13@wou.edu	88925
	Primary Technician		Contact	ucshelpdesk@wou.edu	88925

Entered by	Date	Memo
Service Request Desk			Email Public
Entered by	Date	Memo
Kyle Arthenayake	Aug 18, 2017 09:21 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Kyle Arthenayake	Aug 18, 2017 09:21 AM	picked up	Add Attachment
Kyle Arthenayake	Aug 18, 2017 09:06 AM	Task reassigned to Service Request Desk.	Add Attachment
Yumin Chen	Aug 17, 2017 04:42 PM	9am Friday scheduled	Add Attachment
Yumin Chen	Aug 17, 2017 08:09 AM	Jeff is going to pick up the iPad sometime on Friday	Add Attachment
Yumin Chen	Aug 16, 2017 12:25 PM	**This is an outgoing email** Hi Jeff, We have your Apple iPad is ready to be delivered and set up. What is good for us to delivery? Description: NEW EQUIP SETUP: Deliver Apple iPad Wi-Fi 32GB 9.7in Space Gray #MP2F2LL/A to Todd 249 Thanks! Yumin	Add Attachment Public
John Rushing	Aug 16, 2017 08:06 AM	Wallpaper has been updated via JAMF.	Add Attachment
Yumin Chen	Aug 15, 2017 12:34 PM	Task reassigned to Yumin Chen.	Add Attachment
Yumin Chen	Aug 15, 2017 11:56 AM	Task reassigned to UCS Tech.	Add Attachment
Yumin Chen	Aug 15, 2017 11:53 AM	iPad is setup and back to counter. Ready to delivery	Add Attachment
Courtney Croy	Aug 15, 2017 11:41 AM	NEW EQUIP SETUP: An Apple iPad W#20170212 is to be set up and delivered for Jeff Denton in Todd 249. This is located in ITC 008 on the counter across from the storage wall.	Add Attachment