Service Request Ticket

Service Request Information

CONTACT	Name	Kunda, Sue	Date	Aug 15, 2017 02:38 PM
	Department	Library & Media Services	Phone	88893
	Location		Email	kundas@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20140657 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Pro 13-inch #Z0MT
	Serial No.	C1MPP2AYDV30	Location	PDR
	CPU	Intel Core i7(2.9GHz dual-core, 4MB L3 cache)
	OS	MAC OS X 10.10 (Yosemite)	Software	MS Office 2011 Std for MAC from xxxx2014004298; Snagit 2020 v.20 Ed VISA2019011035 & Camtasia 2020 Education v.20 Upg VISA2019011035 MAY2020;
	Wired NIC	98:5A:EB:CC:90:34
	Wireless NIC	C0:CE:CD:EB:71:C5
	Bluetooth NIC	C0:CE:CD:EB:71:C6

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact	ychen13@wou.edu	889285

Entered by	Date	Memo
Yumin Chen			Email Public
Entered by	Date	Memo
Yumin Chen	Aug 22, 2017 10:01 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Yumin Chen	Aug 22, 2017 10:01 AM	So far so good.	Add Attachment
Yumin Chen	Aug 22, 2017 08:18 AM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Yumin Chen	Aug 22, 2017 08:18 AM	Emailed for info	Add Attachment
Yumin Chen	Aug 16, 2017 02:32 PM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Yumin Chen	Aug 16, 2017 02:32 PM	Replaced the network cable.	Add Attachment
Yumin Chen	Aug 15, 2017 04:36 PM	Word is not saving the file, may related to file extenuation name or file type(read only?). I am going to swap to network cable for network issue.	Add Attachment
Yumin Chen	Aug 15, 2017 04:07 PM	Task reassigned to Yumin Chen.	Add Attachment
Brighton Bohnenkamp	Aug 15, 2017 02:38 PM	Sue is having troubles saving documents on her mac, she gets an error message that says "there has been a network error". It doesn't let her save the document or it changes the name of the it.	Add Attachment