Service Request Ticket - # 64625

Service Request Information

CONTACT Name New, Faculty/Staff   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 15, 2017 02:48 PM
Department University Computing Solutions Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20170184[Edit Inv] (opens in a new window) Bldg/Room TODD 236
Service Tag Description Apple MacBook Pro 13-inch Space Gray #MPXT2LL/A
Serial No. C02V4CNDHV29 Location Robin Bull, TRI

CPU Intel Core i5(2.3GHz dual-core, 64MB eDRAM)


OS MAC OS X 10.12 (macOS Sierra) Software MSDesktopEdOffice201*MAC XXXX2017006551; MAMP PRO 4 license for MAC VISA2017006615; Sublime_Text v3 VISA2017006739 SEPT2017 via email to Jeff Denton;

Wireless NIC 8C:85:90:22:07:A2


Bluetooth NIC 8C:85:90:22:44:80

TECHS Submitted by Brighton Bohnenkamp Contact bbohnenkamp14@wou.edu 88925
Primary Technician Contact ppuett16@wou.edu 88925

Tracking

Entered by Date Memo
Peter Puettmann
Email

Public
Entered by Date Memo
Peter Puettmann Aug 15, 2017 04:13 PM 
Status changed from (1) Pending to (5) Completed
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Peter Puettmann Aug 15, 2017 04:13 PM 
Task reassigned to Peter Puettmann.
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Peter Puettmann Aug 15, 2017 04:13 PM 
running at very normal temp. Matthew was just
worried.
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Brighton Bohnenkamp Aug 15, 2017 02:48 PM 
Contact Info: Matthew Hofstetter, mhofstetter13@mail.wou.edu
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Brighton Bohnenkamp Aug 15, 2017 02:48 PM 
****This is an email****
To whom it may concern,
This morning, we got a new Macbook Pro. I'm 
currently installing programs on it for use, 
and I noticed that the top of the laptop 
(keyboard side), near the bottom of the monitor 
(but on the keyboard part) gets really warm to 
the touch.  Currently, I have a laptop cooling 
fan underneath it, but the laptop still feels 
relatively warm. Not nearly as warm as without 
it, of course.  I'm not sure if this is normal 
or not, so I thought I'd open up a ticket to 
make sure that it gets looked at if it's not 
normal. Thank you for your time!

Respectfully,
Matthew Hofstetter
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