Service Request Ticket

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Service Request Information

CONTACT	Name	Ittner, Anne	Date	Aug 15, 2017 02:50 PM
	Department	Education & Leadership	Phone
	Location		Email	ittnera@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20170216 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple 13-inch MacBook Pro, Space Gray #MPXT2LL/A
	Serial No.	C02V4SMGHV29	Location	PDR 2023 Giveaway
	CPU	Intel Core i5(2.3GHz dual-core, 64MB eDRAM)
	OS	MAC OS X 10.12 (macOS Sierra)	Software	MSDesktopEdOffice201*MAC XXXX2016005511;
	Wireless NIC	8C:85:90:27:17:B3
	Bluetooth NIC	8C:85:90:29:E1:AA

TECHS	Submitted by	Courtney Croy	Contact	ccroy13@wou.edu	88925
	Primary Technician		Contact	flahert@wou.edu	88925

Tracking

Entered by	Date	Memo
Tricia Flaherty			Email Public
Entered by	Date	Memo
Tricia Flaherty	May 29, 2020 01:09 PM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Tricia Flaherty	Sep 06, 2017 09:11 AM	Status changed from (5) Completed to (7) Waiting for Contact	Add Attachment
Tricia Flaherty	Sep 06, 2017 09:11 AM	we still need to collect laptop W#20131110 so I am opening this back up and awaiting contact from Darla who I have emailed several times and was also asked by the techs for the location.	Add Attachment
Shina Oladiti	Sep 05, 2017 03:25 PM	Task reassigned to Tricia Flaherty.	Add Attachment
Shina Oladiti	Sep 05, 2017 03:22 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	Sep 05, 2017 03:22 PM	Setup down, and would call back for printer connection.	Add Attachment
Shina Oladiti	Sep 05, 2017 01:40 PM	Darla said she would look for the laptop with W#20131110 and get in touch with Tricia. She said she have it on her inventory record.	Add Attachment
Shina Oladiti	Aug 28, 2017 10:12 AM	**This is an email** Hello Adeshina, Would it work to come to my new office on Tuesday Sept 5? around noon? Thanks! Annie	Add Attachment
Shina Oladiti	Aug 24, 2017 09:47 AM	Task reassigned to Adeshina Oladiti.	Add Attachment
Shina Oladiti	Aug 24, 2017 09:47 AM	Task reassigned to UCS Tech.	Add Attachment
Shina Oladiti	Aug 24, 2017 08:07 AM	Sent email for availability.	Add Attachment
Bradley Karkanen	Aug 23, 2017 11:40 AM	**************************************** Please update in AD ****************************************	Add Attachment
Bradley Karkanen	Aug 23, 2017 11:39 AM	Imaging complete.	Add Attachment
Bradley Karkanen	Aug 23, 2017 08:22 AM	On stand up desk being imaged.	Add Attachment
Tricia Flaherty	Aug 22, 2017 11:39 AM	Task reassigned to New Equip. Setup.	Add Attachment
Tricia Flaherty	Aug 22, 2017 11:38 AM	W#2013110 Latitude E7240 laptop was Tracy Smiles primary workstation and was last known to be in College of Ed office with Darla Campbell as the contact. Darla has not responded to emails about its location but I will update this SR if she does. We will need to collect W#20131110 as part of this completed setup	Add Attachment
Tricia Flaherty	Aug 22, 2017 11:35 AM	Contact changed from Jennifer Keen to Anne Ittner.	Add Attachment
Tricia Flaherty	Aug 22, 2017 11:35 AM	start date is estimated for August 22 -25th so please use Jennifer Keen as contact in the meantime for access to RwEC 131 and if you get no response form Ann Ittner via email for set up of laptop etc.	Add Attachment
Courtney Croy	Aug 15, 2017 02:51 PM	This will be replacing W#20131110	Add Attachment
Courtney Croy	Aug 15, 2017 02:50 PM	NEW EQUIP SETUP: An Apple MacBook pro W#20170216 is to be set up and delivered for Anne Ittner in RWEC 131. Her start date is the 22-25 of August. The equipment is located in ITC 008 on the counter across from the storage wall.	Add Attachment