Service Request Ticket

Service Request Information

CONTACT	Name	Groshong, Cara	Date	Aug 17, 2017 03:06 PM
	Department	Advancement & Foundation	Phone	88148
	Location		Email	groshonc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20140709 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	7PC0F42	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	7PC0F42	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 2013 from XXXX2014004298; Adobe Acrobat DC (Pro)subscription from XXXX201600005512 serialized desktop SEPT2016; PL SQL DeveloperCANCELED 10-2018 DO NOT INSTALL ;
	Wired NIC	98:90:96:D6:B0:A9

TECHS	Submitted by	Kyle Arthenayake	Contact	karthenayake14@wou.edu	88925
	Primary Technician		Contact	ychen13@wou.edu	889285

Entered by	Date	Memo
Yumin Chen			Email Public
Entered by	Date	Memo
Yumin Chen	Aug 17, 2017 04:41 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Yumin Chen	Aug 17, 2017 04:41 PM	The new password she used is not match the banner requirement.	Add Attachment
Yumin Chen	Aug 17, 2017 04:15 PM	The account is lock after three time try. I suggest her to talk to Vasas, Dona.	Add Attachment
Yumin Chen	Aug 17, 2017 04:14 PM	After change password user cant log in bannar but portal is fine.	Add Attachment
Yumin Chen	Aug 17, 2017 04:13 PM	**This is an outgoing email** Hi Cara, The person who manage bannar is Vasas, Dona. vasasd@wou.edu Description: asap banner issue	Add Attachment Public
Yumin Chen	Aug 17, 2017 03:40 PM	Task reassigned to Yumin Chen.	Add Attachment
Kyle Arthenayake	Aug 17, 2017 03:06 PM	updated java and now banner does not work in firefox. Options include uninstalling java and re installing java with an older version or figuring out if firefox updated and is not compatible with the java update	Add Attachment