Service Request Ticket - # 64641

Service Request Information

CONTACT Name Lafon, Emily   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 22, 2017 08:52 AM
Department Advancement & Foundation Phone 88710
Location Email lafone@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20140370[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E6440, i7-4610M Processor
Serial No. 4X6ZN12 Location PDR

CPU Intel Core i7-4610M(3.0 GHz, 4M) 4th GEN


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 2013 from XXXX2014004298

Wired NIC 34:E6:D7:12:74:00


Wireless NIC 80:00:0B:4E:10:6A


Bluetooth NIC 80:00:0B:4E:10:6E

TECHS Submitted by Brighton Bohnenkamp Contact bbohnenkamp14@wou.edu 88925
Primary Technician Contact ychen13@wou.edu 889285

Tracking

Entered by Date Memo
Yumin Chen
Email

Public
Entered by Date Memo
Yumin Chen Aug 22, 2017 09:56 AM 
Status changed from (1) Pending to (5) Completed
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Yumin Chen Aug 22, 2017 09:56 AM 
Fixed. No drop ping after replaced cable.
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Yumin Chen Aug 22, 2017 09:27 AM 
Cable is not good and WiFi signal is weird. 
Replaced another network cable.
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Yumin Chen Aug 22, 2017 08:53 AM 
Task reassigned to Yumin Chen.
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Brighton Bohnenkamp Aug 22, 2017 08:52 AM 
Emily is in COT 108. The internet on her computer 
isn't working it says "oops something went wrong" 
and tells her she is offline.
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