Service Request Ticket

Service Request Information

CONTACT	Name	Harris, Glen	Date	Aug 22, 2017 11:13 AM
	Department	Athletics	Phone	89249
	Location		Email	harrisg@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20130698 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox Phaser 4622/DT Laser Printer
	Serial No.	D6X450464	Location	PDR
	Model	4622/DT	Hostname	ath-hallway.wou.edu
	Notes	1200dpi x 1200dpi (B&W), 1200sheet(s) Capacity / Legal (8.5 in x 14 in), USB Type B, RJ-45 / 256MB Installed RAM / 768MB Maximum RAM / 1 Year Warranty IP:140.211.112.24 ECONCIERGE: Xerox High Capacity Black Toner Cartridge #106R01535 $313.37 VISA2016006183	Ink/Toner Refill
	Wired NIC	00:00:AA:D9:6B:FD

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact	peppers@wou.edu	88956

Entered by	Date	Memo
Shandelle Plasker			Email Public
Entered by	Date	Memo
Shandelle Plasker	Aug 24, 2017 08:19 AM	Status changed from (3) Order in Process to (5) Completed	Add Attachment
Shandelle Plasker	Aug 24, 2017 08:19 AM	Moe came down and fixed this issue.	Add Attachment
Shandelle Plasker	Aug 22, 2017 03:47 PM	Status changed from (1) Pending to (3) Order in Process	Add Attachment
Shandelle Plasker	Aug 22, 2017 03:46 PM	Went through all the paper setting on the server and on the physical machine itself. Everything is set to what it should be. Re- booted which got the printer to work for about 5 minutes then the issue happened again. Called in for support. They are sending someone out to help fix the issue.	Add Attachment
Brighton Bohnenkamp	Aug 22, 2017 11:13 AM	Printer is saying there is no paper in the tray when its full. Glen said he thinks someone might have tried to print something that was too big for it.	Add Attachment