Service Request Ticket

Service Request Information

CONTACT	Name	New, Faculty/Staff	Date	Aug 23, 2017 08:56 AM
	Department	University Computing Solutions	Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20160292 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	GRH9QD2	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	GRH9QD2	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2016005511; serialized desktop AUG2016 CHANGED to FULL Adobe CC2015.* subscription from XXXX2016005512 NAMED USER SEPT2016
	Wired NIC	18:66:DA:14:B7:14

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact	jenningsr@wou.edu	14018

Entered by	Date	Memo
Ryan Jennings			Email Public
Entered by	Date	Memo
Ryan Jennings	Aug 21, 2018 08:18 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	Oct 11, 2017 02:27 PM	Its Photoshop software that makes the system to crash, and she is a serialized user. she should be able to update the software from Creative Cloud or remove and reinstall it.	Add Attachment
Shina Oladiti	Oct 10, 2017 11:44 AM	Sent an email to Desmond for more information regarding the system crash.	Add Attachment
Brighton Bohnenkamp	Aug 23, 2017 10:52 AM	Dell was dropped off and put in the inbox	Add Attachment
Brighton Bohnenkamp	Aug 23, 2017 08:56 AM	They are going to drop it off	Add Attachment
Brighton Bohnenkamp	Aug 23, 2017 08:56 AM	Contact Info: Demond Moore, dmoore14@mail.wou.edu	Add Attachment Public
Brighton Bohnenkamp	Aug 23, 2017 08:56 AM	**This is an email** Hello Megan, We have one of our 2016 PC's that is having issues. It will freeze then crash on an inconsistent basis. We haven't found a particular thing that is causing it, but since it is very new and under warranty, we would like to get a replacement.This seems like the issue we were having with my old computer. No one could get it to replicate the issue reliably.the computer is 20160292. Please let me know if you have any questions! Demond Moore	Add Attachment