Service Request Ticket - # 64654

Service Request Information

CONTACT Name Brownell, Cori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 23, 2017 09:21 AM
Department The Research Institute Phone 88815
Location Email brownec@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130035[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
Serial No. F56V7Y1 Location PDR

CPU Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)


OS Windows 7 Pro, 64 bit Software Office Pro Plus 2013 from P0091252 downgraded to Office Pro Plus 2010; Adobe Acrobat DC (Pro)subscription XXXX201700006551 serialized desktop APR2018 SR#67221;

Wired NIC B8:CA:3A:A2:E3:8C

TECHS Submitted by Brighton Bohnenkamp Contact bbohnenkamp14@wou.edu 88925
Primary Technician Contact ychen13@wou.edu 889285

Tracking

Entered by Date Memo
Yumin Chen
Email

Public
Entered by Date Memo
Yumin Chen Aug 23, 2017 02:49 PM 
Status changed from (1) Pending to (5) Completed
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Yumin Chen Aug 23, 2017 02:49 PM 
Uninstalled office 2010 and installed office 2016. Problem 
fixed
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Brighton Bohnenkamp Aug 23, 2017 10:02 AM 
availability update
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Yumin Chen Aug 23, 2017 09:32 AM 
Task reassigned to Yumin Chen.
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Brighton Bohnenkamp Aug 23, 2017 09:21 AM 
Cori's Microsoft office stopped working on her 
computer. She restarted it but they still wouldn't 
work
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