Service Request Ticket

Service Request Information

CONTACT	Name	Harwell, Amy	Date	Aug 23, 2017 12:50 PM
	Department	Natural Science Division	Phone	88891
	Location		Email	harwella@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20160540 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	HB5ZMD2	Description	Dell OptiPlex 7040 SFF, 16GB(2x8GB) 2133MHz DDR4
	Serial No.	HB5ZMD2	Location	PDR
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2016005511; ADDED JAN2018- Leica Application Suite EZ v3.4 for use with microscope/camera W#20170516;
	Wired NIC	48:4D:7E:D2:BB:7A

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact	rring14@wou.edu	88925

Entered by	Date	Memo
Ryp Ring			Email Public
Entered by	Date	Memo
Ryp Ring	Sep 08, 2017 03:19 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ryp Ring	Sep 08, 2017 03:19 PM	Monitor was constantly showing the message, "unsupported audio format change to PCM" Nathan configured the EDID settings on the DMPS in the room and got it fixed.	Add Attachment
Peter Puettmann	Sep 07, 2017 09:51 AM	Task reassigned to Ryp Ring.	Add Attachment
Megan Thibeault	Sep 07, 2017 09:47 AM	Task reassigned to Peter Puettmann.	Add Attachment
Megan Thibeault	Sep 07, 2017 09:47 AM	can you forward this on	Add Attachment
Peter Puettmann	Aug 23, 2017 01:10 PM	Task reassigned to Taylor Demello.	Add Attachment
Peter Puettmann	Aug 23, 2017 01:10 PM	went to look and couldnt fix it, passed it on to classroom support	Add Attachment
Brighton Bohnenkamp	Aug 23, 2017 12:50 PM	Computer in devolder 101 is getting an error message "unsupported audio format". Amy mentioned the computer was re imaged last week and now this error is popping up	Add Attachment