Service Request Ticket

Service Request Information

CONTACT	Name	Cannon, Melissa	Date	Aug 23, 2017 03:30 PM
	Department	Behavioral Sciences Division	Phone	88512
	Location		Email	cannonm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20150771 (opens in a new window)	Bldg/Room	ITC 007
	Service Tag		Description	Apple MacBook Pro 13-inch w/ Retina Display #Z0QN
	Serial No.	C02RW1LUFVH6	Location	Going to PDR
	CPU	Intel Core i5(2.7GHz dual-core, 3MB L3)
	OS	MAC OS X 10.11 (El Capitan)	Software	Microsoft Desktop Education-Office 201* for MAC License from XXXX2015004715,Adobe Acrobat DC (Pro)subscription from XXXX2016005512 serialized desktop AUG2016; TRANSFER TO NEW LAPTOP W#20190529 APR2020 SR75860: ATLAS.ti Educational Single User License (PC & MAC) from vISA2015005438, SPSS v* from Student Tech site license auth codes renews July 1st every year(v24 AUG2017); MAXQDA Plus v12 Single-User ED license VISA201706553 AUG2017 SR64663;
	Wireless NIC	98:01:A7:A0:80:87
	Bluetooth NIC	98:01:A7:A0:80:88

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	bkarkanen16@wou.edu	88925

Entered by	Date	Memo
Bradley Karkanen			Email Public
Entered by	Date	Memo
Bradley Karkanen	Aug 29, 2017 03:23 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Bradley Karkanen	Aug 29, 2017 03:23 PM	She came in and I installed the Software for her.	Add Attachment
Bradley Karkanen	Aug 29, 2017 03:23 PM	Task reassigned to Bradley Karkanen.	Add Attachment
Shina Oladiti	Aug 28, 2017 02:31 PM	Task reassigned to Adeshina Oladiti.	Add Attachment
Shina Oladiti	Aug 28, 2017 09:22 AM	**This is an email** Yes, that works. I will see you at the UCS office tomorrow at 3pm. Thanks!	Add Attachment
Shina Oladiti	Aug 24, 2017 08:09 AM	**This is an outgoing email** Hi Melissa, We were just following up with you regarding a service request that we have for you. (#64663) Description: INSTALL MAXQDA PLUS v12 on Apple MacBook Pro 13 W#20150771 for Melissa Cannon Todd 333 (order#10030) We would like to know when to come in for the installation. Please, get back to us with the date and time convenient for you. Thanks, Adeshina Oladiti	Add Attachment Public
Tricia Flaherty	Aug 23, 2017 03:30 PM	INSTALL MAXQDA PLUS v12 on Apple MacBook Pro 13 W#20150771 for Melissa Cannon Todd 333. Installer and License info is at:T:\MAXQDA+\MAXQDA12	Add Attachment