Service Request Ticket - # 64674

Service Request Information

CONTACT Name Chadd, Rebecca   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 28, 2017 09:53 AM
Department Bookstore Phone 88360
Location Email chaddr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20101365[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 33KVJQ1 Description Dell OptiPlex 960 SFF, 3.0GHz,6M,1333MHz FSB
Serial No. 33KVJQ1 Location PDR 2023 Giveaway

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software WIN 7 Pro, Roxio Creator Starter Dell Edition and Cyberlink Power DVD 9.5.1 bundled with PC, MS Office Pro Plus 2010 from P0080862 installed as Office Pro Plus 2007

Wired NIC BC:30:5B:DF:8D:D9

TECHS Submitted by Brighton Bohnenkamp Contact bbohnenkamp14@wou.edu 88925
Primary Technician Contact ychen13@wou.edu 889285

Tracking

Entered by Date Memo
Yumin Chen
Email

Public
Entered by Date Memo
Yumin Chen Aug 28, 2017 01:14 PM 
Status changed from (1) Pending to (5) Completed
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Yumin Chen Aug 28, 2017 01:14 PM 
Install latest Firefox ESR and Flash fix the 
problem. Somehow she was using normal Firefox.
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Yumin Chen Aug 28, 2017 09:57 AM 
Task reassigned to Yumin Chen.
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Brighton Bohnenkamp Aug 28, 2017 09:53 AM 
Banner isn't opening in firefox on her computer, 
but works in internet explorer. She wants some 
help getting it working again
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