Service Request Ticket - # 64678

Service Request Information

CONTACT Name Hinzman, Melissa   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 28, 2017 03:54 PM
Department Student Success & Advising Office Phone 89354
Location Email hinzmanm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20090481[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox Phaser 3600DN Monochrome Laser Printer
Serial No. MHB859316 Location PDR

Model 3600/DN Hostname aa-aalc.wou.edu/aa-aalc
Notes 40ppm, PS3, 128MB Memory Network Print, Duplex 110V, extra 500 sheet feeder on same orderPRINT MAINT: Fuser #126N00324 V2013003992& Feed Roller #022N02187, Mea Unit Pick Up Housing #022N02177, 3635Mfp Mea-Unit_Holder Pad #019N00947 V2013003996 SR53561MAY14, JC90-00932A Cassette Pickup Roller & JC97-03249A Separation Pad V2014004254 & Pickup Roller Large Capacity Feeder #A2035(Samsung JC97-02233A)V2014004269 NOV14SR55238; Fuser Maint. Kit, 110V V2014004497 SR56345MAR15 IP: 140.211.64.46 Ink/Toner Refill

Wired NIC 00:00:AA:BD:54:01

TECHS Submitted by Erika Enriquez Contact eenriquez13@wou.edu 88925
Primary Technician Contact ppuett16@wou.edu 88925

Tracking

Entered by Date Memo
Peter Puettmann
Email

Public
Entered by Date Memo
Peter Puettmann Aug 29, 2017 07:57 AM 
Status changed from (1) Pending to (5) Completed
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Peter Puettmann Aug 29, 2017 07:57 AM 
Shandelle came and together we fixed all the
computers. they needed to have the print spooler
refreshed and the driver deleted at the same time.
after that, we removed and re-added the printer to
their computers. Then it was able to update the
driver and everything worked.
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Erika Enriquez Aug 28, 2017 04:10 PM 
Task reassigned to Peter Puettmann.
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Erika Enriquez Aug 28, 2017 03:54 PM 
Printer is not able to print. They have tried 
updating the driver and it will not update. They 
have also tried printing from multiple sources. 
Nothing.
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