Service Request Ticket - # 64680

Service Request Information

CONTACT Name Larson, Kristen   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 29, 2017 08:05 AM
Department Graduate Studies Phone 88597
Location Email larsonk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20141138[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag C1VHV42 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. C1VHV42 Location PDR 2023 Giveaway

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 2013 from XXXX2014004298

Wired NIC 98:90:96:D6:46:11

TECHS Submitted by Brighton Bohnenkamp Contact bbohnenkamp14@wou.edu 88925
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public
Entered by Date Memo
Shina Oladiti Aug 29, 2017 08:51 AM 
Status changed from (1) Pending to (5) Completed
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Shina Oladiti Aug 29, 2017 08:50 AM 
They can print now but there are two other
stations i have to check with them later. Kristen
said she would call in once they are around.
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Shina Oladiti Aug 29, 2017 08:49 AM 
Delete the drivers on print management using print
spooler.
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Shina Oladiti Aug 29, 2017 08:22 AM 
Task reassigned to Adeshina Oladiti.
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Brighton Bohnenkamp Aug 29, 2017 08:05 AM 
Kristen keeps getting the message "do your trust 
this printer when printing?" she hits yes and it 
asks her to "install" driver but still doesn't 
print.
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