Service Request Ticket - # 64699

Service Request Information

CONTACT Name Wolfe, David   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 30, 2017 08:46 AM
Department Facilities Services Phone 88044
Location Email wolfed@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130904[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
Serial No. 43F8V12 Location PDR

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 7 Pro, 64 bit Software Microsoft Office Pro Plus 2013 downgraded to 2010 from P0094150; RainMaster Oasis Central ver.3.0 from P0098476

Wired NIC F8:B1:56:AF:8D:D8

TECHS Submitted by Brighton Bohnenkamp Contact bbohnenkamp14@wou.edu 88925
Primary Technician Contact phillipsa@wou.edu 88862

Tracking

Entered by Date Memo
Alan Phillips
Email

Public
Entered by Date Memo
Alan Phillips Sep 05, 2017 06:05 PM 
Status changed from (1) Pending to (5) Completed
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Alan Phillips Sep 05, 2017 06:05 PM 
Dave Wolf canceled this ticket; equipment was
connected to an intentionally idle controller.  No
action necessary or taken.
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Megan Thibeault Aug 30, 2017 09:32 AM 
Task reassigned to Alan Phillips.
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Yumin Chen Aug 30, 2017 09:31 AM 
The software Rain Master Oasis Central Station is 
not able to control some terminals.
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Yumin Chen Aug 30, 2017 08:53 AM 
Task reassigned to Yumin Chen.
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Brighton Bohnenkamp Aug 30, 2017 08:46 AM 
Dave's computer says its been offline since 4 on 
Monday and needs it back up.
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