Service Request Ticket - # 64717

Service Request Information

CONTACT Name Student, Student   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 31, 2017 01:31 PM
Department Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20120220[Edit Inv] (opens in a new window) Bldg/Room NPE
Service Tag Description Boca 300DPI Horizontal LEMUR Auto-Cut Printer (RADJ-2
Serial No. 274546 Location TICKET PRINTER with Vendini, Athletics Dept.

Model Lemur ticket printer Hostname
Notes 300 DPI, firmware: A26, cut seperation, RADJW 2.0 width, no display, FGL26, standard with USB, parallel and Serial (RJ12 connector) interfaces, 2X6 hopper and usb interface cable Ink/Toner Refill
TECHS Submitted by Erika Enriquez Contact eenriquez13@wou.edu 88925
Primary Technician Contact bkarkanen16@wou.edu 88925

Tracking

Entered by Date Memo
Bradley Karkanen
Email

Public
Entered by Date Memo
Bradley Karkanen Aug 31, 2017 02:41 PM 
Status changed from (1) Pending to (5) Completed
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Bradley Karkanen Aug 31, 2017 02:41 PM 
I was unable to solve the issue. Windows sees the printer as 
connected but TicketAgent says that it is offline. She said 
she would contact TicketAgent support.
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Bradley Karkanen Aug 31, 2017 01:51 PM 
Task reassigned to Bradley Karkanen.
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Erika Enriquez Aug 31, 2017 01:51 PM 
New PE
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Erika Enriquez Aug 31, 2017 01:31 PM 
Ticket printer at athletics front desk will not 
print. She has tried completely rebooting and it 
says its not online.
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