Service Request Ticket

Service Request Information

CONTACT	Name	Beaver, Scott	Date	Sep 05, 2017 10:31 AM
	Department	Natural Science Division	Phone	88205
	Location		Email	beavers@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20120702 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag	BNTPXW1	Description	Dell Latitude E6430, IntelCore i7, 2.6GHz, 6M Cach
	Serial No.	bntpxw1	Location	008(Underneath the standup desk)
	CPU	Intel Core i7-3720QM(2.6GHz, 6M cache)
	OS	Windows 7 Pro, 64 bit	Software	Win 8 Pro 64bit downgraded to WIN 7 Pro, MS office Pro Plus 2013 from P0088966 downgraded to Pro Plus 2010, FOLLOWING TRANSFERRING TO W#20161092 DEC2017 SR65965--[Adobe Acrobat Pro v9 WIN from P0067126 (previous laptop had old version of DreamWeaver MX 2004 from P0052818 too but not sure if it will work with WIN7), Geometer's Sketch 5 from VISA2009001662, MathType 6.9 WIN from VISA2012003420], WinEdt v8 from VISA2013003812
	Wired NIC	E0:DB:55:E7:63:EB
	Wireless NIC	B8:76:3F:36:25:EE
	Bluetooth NIC	20:16:D8:9B:6D:7D

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact	ychen13@wou.edu	889285

Entered by	Date	Memo
Yumin Chen			Email Public
Entered by	Date	Memo
Brighton Bohnenkamp	Sep 06, 2017 10:45 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brighton Bohnenkamp	Sep 06, 2017 10:45 AM	picked up	Add Attachment
Yumin Chen	Sep 06, 2017 09:54 AM	Scott is going to pickup today anytime soon.	Add Attachment
Yumin Chen	Sep 06, 2017 08:21 AM	Computer is in inbox.	Add Attachment
Yumin Chen	Sep 05, 2017 04:11 PM	Computer is ready to go.	Add Attachment
Yumin Chen	Sep 05, 2017 12:25 PM	admin right assigned. Updating and cleaning.	Add Attachment
Erika Enriquez	Sep 05, 2017 12:10 PM	Task reassigned to Yumin Chen.	Add Attachment
Erika Enriquez	Sep 05, 2017 12:01 PM	Task reassigned to Erika Enriquez.	Add Attachment
Brighton Bohnenkamp	Sep 05, 2017 10:31 AM	Comuter is in inbox, call his cell when done 503- 871-5444	Add Attachment
Brighton Bohnenkamp	Sep 05, 2017 10:31 AM	Scotts computer is running slow and needs windows to be updated. He would also like to have admin rights on it as he is the only one in the department that uses it.	Add Attachment