Service Request Ticket

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Service Request Information

CONTACT	Name	Schowalter, Dana	Date	Sep 06, 2017 10:35 AM
	Department	Humanities Division	Phone	89240
	Location		Email	schowalterd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20140658 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Pro 13-inch #Z0MT
	Serial No.	C1MPP2B6DV30	Location	PDR
	CPU	Intel Core i7(2.9GHz dual-core, 4MB L3 cache)
	OS	MAC OS X 10.10 (Yosemite)	Software	MS Office 2011 Std for MAC from xxxx2014004298
	Wired NIC	98:5A:EB:CC:90:AF
	Wireless NIC	C0:CE:CD:EA:4B:CB
	Bluetooth NIC	C0:CE:CD:EA:4B:CC

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Tracking

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Brighton Bohnenkamp	Sep 21, 2017 11:34 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brighton Bohnenkamp	Sep 21, 2017 11:34 AM	picked up	Add Attachment
Shina Oladiti	Sep 21, 2017 09:01 AM	Called her and she said she would come into the office to get the laptop.	Add Attachment
Megan Thibeault	Sep 21, 2017 07:30 AM	Task reassigned to Adeshina Oladiti.	Add Attachment
Megan Thibeault	Sep 21, 2017 07:30 AM	Please contact this morning on her cell phone. Laptop is on Bradleys desk. Her profile is in the shared folder of the users. She needs to be hardwired in, log in, make admin, add printers, network drives.	Add Attachment
Gino Salazar	Sep 20, 2017 02:59 PM	Trackpad and ASSY FRONT FLEX HDD BRKT J30 were replaced. Symptoms were Trackpad Click Not Recognized and Cable Damage (Multi).	Add Attachment
Gino Salazar	Sep 20, 2017 02:34 PM	We'll contact her first thing in the morning letting her know its ready to go	Add Attachment
Gino Salazar	Sep 20, 2017 02:33 PM	We moved the user profile to the shared drive	Add Attachment
Kyle Arthenayake	Sep 20, 2017 01:58 PM	call cell phone with any updates 608-213-7089	Add Attachment
Kyle Arthenayake	Sep 20, 2017 01:57 PM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Bradley Karkanen	Sep 18, 2017 08:04 AM	Shipped back to Apple on Friday	Add Attachment
Bradley Karkanen	Sep 14, 2017 02:20 PM	Repair ID# D247865815	Add Attachment
Bradley Karkanen	Sep 14, 2017 01:35 PM	Problem persists after Apple reimage. Going to call back and get the the repair setup	Add Attachment
Bradley Karkanen	Sep 12, 2017 11:15 AM	Called Apple they had us reinstall Mac OS again not sure if the issue is solved. They said if it continues to have issues they will fix it they gave us the Case #100288669979	Add Attachment
Bradley Karkanen	Sep 12, 2017 08:17 AM	Had to swap her loaner the other was too small to fit her profile. New Loaner is W#20130550	Add Attachment
Bradley Karkanen	Sep 08, 2017 03:38 PM	Needs to be warranted.	Add Attachment
Bradley Karkanen	Sep 06, 2017 02:42 PM	Reimaged still is having the issue	Add Attachment
Bradley Karkanen	Sep 06, 2017 10:40 AM	Task reassigned to Bradley Karkanen.	Add Attachment
Brighton Bohnenkamp	Sep 06, 2017 10:36 AM	Computer in the inbox	Add Attachment
Brighton Bohnenkamp	Sep 06, 2017 10:35 AM	The track pad periodically goes unresponsive and will click on random things. We gave her a loaner 20130078	Add Attachment