Service Request Ticket - # 64753

Service Request Information

CONTACT Name UCS, Tech   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 06, 2017 12:11 PM
Department University Computing Solutions Phone 88654
Location Email ucshelpdesk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20101430[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E6420 i7-2720QM (2.20GHz, 6M, 4GB)
Serial No. 36JF2Q1 Location PDR

CPU Intel Core i7-2720QM(2.2GHz, 6MB cache)


OS Windows 7 Enterprise Software WIN 7 PRO SP1(64bit), Cyberlink Power DVD9.5.1 and Roxio Creator Starter ed bundled with laptop, Microsoft Office Pro Plus 2010 from P0080959 installed as Office Pro Plus 2007, Camtasia Studio v.8/Snagit v.11 WIN from VISA2012003285

Wired NIC 5C:26:0A:60:65:1C


Wireless NIC A0:88:B4:4F:87:D0


Bluetooth NIC C0:F8:DA:E3:5B:62

TECHS Submitted by Brighton Bohnenkamp Contact bbohnenkamp14@wou.edu 88925
Primary Technician Contact eenriquez13@wou.edu 88925

Tracking

Entered by Date Memo
Erika Enriquez
Email

Public
Entered by Date Memo
Erika Enriquez Sep 08, 2017 03:35 PM 
Status changed from (1) Pending to (5) Completed
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Erika Enriquez Sep 08, 2017 03:35 PM 
back on loaner shelf
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Erika Enriquez Sep 07, 2017 08:10 AM 
*There was a problem initializing WDS Mode*
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Erika Enriquez Sep 06, 2017 02:55 PM 
Task reassigned to Erika Enriquez.
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Erika Enriquez Sep 06, 2017 02:55 PM 
imaging...
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Brighton Bohnenkamp Sep 06, 2017 12:11 PM 
Loaner freezing upon start up, put in inbox
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