Service Request Ticket

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Service Request Information

CONTACT	Name	Dougherty, Jessica	Date	Sep 06, 2017 12:15 PM
	Department	College of Education	Phone	88929
	Location		Email	doughertyj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20131107 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Latitude E7240 i7-4600U 2.1GHz, 4M cache
	Serial No.	31bbf12	Location	PDR
	CPU	Intel Core i7-4600U(2.1 GHz, 4M Cache)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2013 from P0094370
	Wired NIC	EC:F4:BB:3E:9C:7A
	Wireless NIC	80:86:F2:CA:1D:4A
	Bluetooth NIC	80:86:F2:CA:1D:4E

TECHS	Submitted by	Natalie Plasker	Contact	nplasker15@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Tracking

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Sep 12, 2017 01:20 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	Sep 12, 2017 01:20 PM	Prepped and Delivered. In care of Kimber.	Add Attachment
Shina Oladiti	Sep 11, 2017 11:50 AM	**This is an email** Hi, I can meet you tomorrow in RWEC 221 at 11:45 or 2:00. Thank you, Jessica	Add Attachment
Shina Oladiti	Sep 11, 2017 10:42 AM	**This is an email** Hi, Thank you very much. I won't be able to pick it up until Thursday. Thanks again, Jessica	Add Attachment
Erika Enriquez	Sep 08, 2017 10:22 AM	**This is an email** Hi, I hope you're enjoying the summer months. I'll be away from my office until September 18. If you have urgent issues, please contact the College of Education at 503-838-8471. I look forward to working with you in the fall. Take care, Jessica	Add Attachment
Shina Oladiti	Sep 08, 2017 10:19 AM	Disregard the previous memo In OUTBOX	Add Attachment
Shina Oladiti	Sep 08, 2017 10:18 AM	Laptop back in INBOX	Add Attachment
Shina Oladiti	Sep 08, 2017 10:16 AM	**This is an outgoing email** Hi Jessica, We were just following up with you regarding a service request that we have for you. (#64754) Description: MS popup 3rd party login. We are checking to let you know that you laptop is working fine now. We have re-imaged it as discussed and it's in good shape to use. Please, let us know when you will be available for one of our techs to come in for the delivery. Thanks, Adeshina Oladiti	Add Attachment Public
Shina Oladiti	Sep 08, 2017 10:12 AM	Left VM.	Add Attachment
Shina Oladiti	Sep 08, 2017 10:10 AM	Laptop prepped and ready for use.	Add Attachment
Shina Oladiti	Sep 08, 2017 08:41 AM	Imaging completed. Running windows update presently.	Add Attachment
Shina Oladiti	Sep 07, 2017 08:20 AM	Task reassigned to Adeshina Oladiti.	Add Attachment
Yumin Chen	Sep 06, 2017 05:04 PM	Laptop located on inbox	Add Attachment
Yumin Chen	Sep 06, 2017 05:03 PM	Task reassigned to UCS Tech.	Add Attachment
Yumin Chen	Sep 06, 2017 05:03 PM	There was a problem initializing WDS Mode	Add Attachment
Yumin Chen	Sep 06, 2017 04:43 PM	Got permission from owner to re-imaging this machine.	Add Attachment
Yumin Chen	Sep 06, 2017 03:17 PM	Task reassigned to Yumin Chen.	Add Attachment
Natalie Plasker	Sep 06, 2017 12:15 PM	Dropped off computer and charger. Clicked on Microsoft popup that gained remote access to laptop. Turned off and changed her passwords.Start this laptop in safe mode Loaner laptop, and charger WOU# 20120207	Add Attachment