Service Request Ticket - # 64755

Service Request Information

CONTACT Name Murphy, David   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 06, 2017 01:51 PM
Department Criminal Justice Phone 88410
Location Email murphyd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20140705[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E6440, i7-4610M Processor
Serial No. 90qvq32 Location PDR

CPU Intel Core i7-4610M(3.0 GHz, 4M) 4th GEN


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 2013 from XXXX2014004298

Wired NIC 34:E6:D7:6C:5E:9C


Wireless NIC 80:00:0B:A1:23:86


Bluetooth NIC 80:00:0B:A1:23:8A

TECHS Submitted by Kyle Arthenayake Contact karthenayake14@wou.edu 88925
Primary Technician Contact ychen13@wou.edu 889285

Tracking

Entered by Date Memo
Yumin Chen
Email

Public
Entered by Date Memo
Yumin Chen Sep 28, 2017 02:16 PM 
Status changed from (2) Scheduled to (5) Completed
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Yumin Chen Sep 28, 2017 02:16 PM 
Somehow the office 2013 activated itself.
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Yumin Chen Sep 28, 2017 12:55 PM 
Task reassigned to Yumin Chen.
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Kyle Arthenayake Sep 28, 2017 08:03 AM 
Priority changed from (3) Priority to (1) Highest Priority.
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Shina Oladiti Sep 27, 2017 02:06 PM 
Left VM
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Peter Puettmann Sep 18, 2017 10:45 AM 
Task reassigned to UCS Tech.
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Peter Puettmann Sep 18, 2017 10:45 AM 
Status changed from (1) Pending to (2) Scheduled
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Peter Puettmann Sep 18, 2017 10:45 AM 
he is planning on us coming on the 26th
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Peter Puettmann Sep 14, 2017 07:53 AM 
****This is an outgoing email****
**this is an email**

Hi David,

We were just following up with you regarding a
service request that we have for you.  (#64755)

Description: *2pm 9/26* microsoft activation error 

We were wondering if this has been resolved for
you or if we can still be of assistance with this.
 If so, just let us know, we'll be happy to help.

Thanks,
Peter Puettmann
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Public
Peter Puettmann Sep 13, 2017 08:23 AM 
Task reassigned to Peter Puettmann.
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Yumin Chen Sep 12, 2017 05:00 PM 
Task reassigned to UCS Tech.
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Yumin Chen Sep 06, 2017 02:11 PM 
Task reassigned to Yumin Chen.
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Kyle Arthenayake Sep 06, 2017 01:51 PM 
Microsoft office error, says it expired and has 28
days to active, even though he has had it before
and is all up to date
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