Service Request Ticket

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Service Request Information

CONTACT	Name	Patton-Lopez, Megan	Date	Sep 07, 2017 12:25 PM
	Department	Education & Leadership	Phone	89490
	Location		Email	pattonlm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20170224 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple iMac 21.5-inch 4K 3.0GHz Quad Intel i5 #Z0TK
	Serial No.	C02V80MEJ1G9	Location	PDR
	CPU	Intel Core i5(3.0GHz quad -core)
	OS	MAC OS X 10.14 (Mojave)	Software	Microsoft Desktop Education license allows install of Office 201* for MAC XXXX2017006552; MAXQDA Plus v12 Single-User VISA201706604--FREE UPGRADE TO MAXQDA+ 2018(ver13); STATA Stata/SE 14 license VISA2016006313 - SEPT2017 SR#64794;
	Wired NIC	78:7B:8A:B4:13:B4
	Wireless NIC	98:9E:63:48:0E:A4
	Bluetooth NIC	98:9E:63:48:0E:A5

TECHS	Submitted by	Emily Griner	Contact	egriner15@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Tracking

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Sep 14, 2017 12:26 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	Sep 14, 2017 12:18 PM	Setup completed!	Add Attachment
Shina Oladiti	Sep 11, 2017 10:55 AM	**This is an email** I will be on campus 8:30-11:30	Add Attachment
Shina Oladiti	Sep 11, 2017 10:50 AM	Task reassigned to Adeshina Oladiti.	Add Attachment
Shina Oladiti	Sep 11, 2017 10:47 AM	**This is an email** Hello- Thank you for the email. I am available Thursday most of the day, however I would prefer the morning hours if this is available. Thank you Megan	Add Attachment
Bradley Karkanen	Sep 11, 2017 10:32 AM	**This is an outgoing email** Hi Megan, I need some additional information regarding service request #64794 Description: NEW EQUIP SETUP: Deliver Apple iMac 21.5- inch 4K 3.0GHz Quad Intel i5 #Z0TK to RWEC 240 (order #9982) When will you be available for us to come and set up your new Machine?	Add Attachment Public
Megan Thibeault	Sep 11, 2017 10:16 AM	Task reassigned to Bradley Karkanen.	Add Attachment
Megan Thibeault	Sep 11, 2017 10:16 AM	Please contact Lindsay and get this setup. Lindsay Gunther	Add Attachment
Megan Thibeault	Sep 11, 2017 10:15 AM	**This is an email** Thanks, Tricia. I was only curious, since I know Megan will be on campus starting on Sept. 18th and was hoping we could get it done before then. Thanks, Lindsay	Add Attachment
Shina Oladiti	Sep 08, 2017 04:51 PM	*************************** Update in AD. ***************************	Add Attachment
Shina Oladiti	Sep 08, 2017 04:50 PM	Additional software installed and licensed.	Add Attachment
Shina Oladiti	Sep 08, 2017 04:50 PM	Peppered and ready to be delivered, it is back on the inventory counter.	Add Attachment
Shina Oladiti	Sep 08, 2017 04:49 PM	Sent an email for availability.	Add Attachment
Shina Oladiti	Sep 08, 2017 02:09 PM	Task reassigned to Erika Enriquez.	Add Attachment
Shina Oladiti	Sep 08, 2017 12:28 PM	Imaging completed!	Add Attachment
Megan Thibeault	Sep 08, 2017 10:20 AM	Task reassigned to Adeshina Oladiti.	Add Attachment
Tricia Flaherty	Sep 07, 2017 02:21 PM	Task reassigned to New Equip. Setup.	Add Attachment
Tricia Flaherty	Sep 07, 2017 01:12 PM	HEXS wants to transfer an existing STATA Stata/SE 14 license from VISA2016006313 this station see info and installer at T:\Stata\STATA_14	Add Attachment
Tricia Flaherty	Sep 07, 2017 01:07 PM	cabling and adapter is with iMac: 2nd monitor cabling- Monoprice 6ft Premium DisplayPort 1.2 Male to Male Cable, Black #10582 & Monoprice USB-C to DisplayPort Adapter #13234	Add Attachment
Emily Griner	Sep 07, 2017 12:33 PM	Additional EQ; Dell UltraSharp 24 InfinityEdge Monitor W#20170221	Add Attachment
Tricia Flaherty	Sep 07, 2017 12:30 PM	This will need to also get MAXQDA+ v12(VISA2017006604) installed from T:\MAXQDA+\MAXQDA12	Add Attachment
Emily Griner	Sep 07, 2017 12:25 PM	New Tenure Track faculty Megan Patton-Lopez RWEC 240 W#20170224 replacing Shioban Maty and starting in the middle of September. Need to get W#20111079 from HEXS in exchange for this station from Lindsey Gunther (second contact)	Add Attachment