Service Request Ticket - # 64795

Service Request Information

CONTACT Name Gilbert, Carey   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 07, 2017 12:26 PM
Department The Research Institute Phone 88238
Location Email gilbertc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20150776[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E5470, i7-6600U, 2.6GHz, 8GB Ram
Serial No. 30C5HC2 Location PDR

CPU Intel Core i7-6600U(Dual Core, 2.6GHz, 4MB cache)


OS Windows 7 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2015004715

Wired NIC 28:F1:0E:0E:CD:BB


Wireless NIC 40:49:0F:06:28:6F

TECHS Submitted by Brighton Bohnenkamp Contact bbohnenkamp14@wou.edu 88925
Primary Technician Contact ppuett16@wou.edu 88925

Tracking

Entered by Date Memo
Peter Puettmann
Email

Public
Entered by Date Memo
Peter Puettmann Sep 14, 2017 11:01 AM 
Status changed from (1) Pending to (5) Completed
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Peter Puettmann Sep 14, 2017 11:01 AM 
She says its all good!
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Peter Puettmann Sep 14, 2017 09:17 AM 
****This is an outgoing email****
Hi Carey,

We were just following up with you regarding a
service request that we have for you.  (#64795)

Description: *9/7 anytime* Needs updates

We were wondering if this has been resolved for
you or if we can still be of assistance with this.
 If so, just let us know, we'll be happy to help.

Thanks,
Peter Puettmann
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Public
Peter Puettmann Sep 07, 2017 03:19 PM 
Task reassigned to Peter Puettmann.
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Peter Puettmann Sep 07, 2017 03:19 PM 
Task reassigned to Print Credits.
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Peter Puettmann Sep 07, 2017 03:19 PM 
running updates and scanning for malware now
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Kyle Arthenayake Sep 07, 2017 02:14 PM 
Task reassigned to Peter Puettmann.
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Peter Puettmann Sep 07, 2017 01:53 PM 
Task reassigned to Print Credits.
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Brighton Bohnenkamp Sep 07, 2017 12:26 PM 
Carey's computer is running slow and needs 
updates, she is in Todd Hall 133
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