Service Request Ticket - # 64803

Service Request Information

CONTACT Name Harwell, Amy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 08, 2017 08:42 AM
Department Natural Science Division Phone 88891
Location Email harwella@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20140727[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 7P93F42 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. 7P93F42 Location PDR 2023 Giveaway

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 2013 from XXXX2014004298;

Wired NIC 98:90:96:D6:8B:21

TECHS Submitted by Erika Enriquez Contact eenriquez13@wou.edu 88925
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public
Entered by Date Memo
Shina Oladiti Sep 12, 2017 01:20 PM 
Status changed from (1) Pending to (5) Completed
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Shina Oladiti Sep 08, 2017 12:03 PM 
****This is an outgoing email****
Hi Amy,

We were just following up with you regarding a
service request that we have for you.  (#64803)

Description: ***Today, 12noon*** Not responding

Please, let us know when is convenient to have one
of our techs to come in and work with you.

Thanks,
Adeshina Oladiti
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Public
Shina Oladiti Sep 08, 2017 12:01 PM 
Left VM.
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Shina Oladiti Sep 08, 2017 10:33 AM 
She is out until 11:50am
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Shina Oladiti Sep 08, 2017 09:02 AM 
Task reassigned to Adeshina Oladiti.
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Erika Enriquez Sep 08, 2017 08:42 AM 
Trying to access word and other applications, 
Nothing is responding. She has tried rebooting. 
There is also a power outage.
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