Service Request Ticket

Service Request Information

CONTACT	Name	Boyson, Tracy	Date	Sep 08, 2017 01:30 PM
	Department	Behavioral Sciences Division	Phone	8987
	Location		Email	boysont@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20150204 (opens in a new window)	Bldg/Room	WUC 119
	Service Tag		Description	Apple MacBook Pro 13-inch #Z0MT
	Serial No.	C1MQM0C2DV30	Location	Service Learning &Career Development laptop
	CPU	Intel Core i7(2.9GHz dual-core, 4MB L3 cache)
	OS	MAC OS X 10.10 (Yosemite)	Software	Microsoft Desktop Education license allows install of Office 2011 for MAC and above XXXX2015004715; Adobe CC201* subscription serialized desktop from Order#6617 SR58858 REQUEST to UPGRADE to CC2017 JULY2017 SR64287
	Wired NIC	38:C9:86:10:08:89
	Wireless NIC	38:C9:86:EC:C3:80
	Bluetooth NIC	38:C9:86:EC:C3:81

TECHS	Submitted by	Kyle Arthenayake	Contact	karthenayake14@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Sep 11, 2017 10:40 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	Sep 11, 2017 10:40 AM	I showed Tracy how to mapped to I drives on Mac. And also mapped Ardy I drive.	Add Attachment
Shina Oladiti	Sep 11, 2017 08:04 AM	Task reassigned to Adeshina Oladiti.	Add Attachment
Megan Thibeault	Sep 08, 2017 03:41 PM	show then how to map their "I" drive	Add Attachment
Kyle Arthenayake	Sep 08, 2017 03:31 PM	Task reassigned to UCS Tech.	Add Attachment
Kyle Arthenayake	Sep 08, 2017 01:31 PM	Perfect. All files and folders on the I drive please. Adry Clark UN: clarka Tracy Boyson, UN: boysont	Add Attachment
Kyle Arthenayake	Sep 08, 2017 01:30 PM	Hi, is it possible to have our MacBook Pro (20150204) link to I drive.? (career_services(\\groupa.wou.edu\groupa) (I:)	Add Attachment