Service Request Ticket

Service Request Information

CONTACT	Name	Hearing, Jan	Date	Sep 08, 2017 04:07 PM
	Department	The Research Institute	Phone
	Location		Email	hearingj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20130614 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag	GYB2YY1	Description	Dell Latitude E7240 i7-4600U 2.1GHz, 4M cache
	Serial No.	gyb2yy1	Location	Going to PDR
	CPU	Intel Core i7-4600U(2.1 GHz, 4M Cache)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2013 from P0093413
	Wired NIC	F0:1F:AF:68:A1:2F
	Wireless NIC	0C:8B:FD:EE:09:0D
	Bluetooth NIC	0C:8B:FD:EE:09:11

TECHS	Submitted by	Erika Enriquez	Contact	eenriquez13@wou.edu	88925
	Primary Technician		Contact	ucshelpdesk@wou.edu	88925

Entered by	Date	Memo
Service Request Desk			Email Public
Entered by	Date	Memo
Brighton Bohnenkamp	Sep 12, 2017 02:33 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brighton Bohnenkamp	Sep 12, 2017 02:33 PM	picked up	Add Attachment
Erika Enriquez	Sep 12, 2017 11:57 AM	Task reassigned to Service Request Desk.	Add Attachment
Erika Enriquez	Sep 12, 2017 11:56 AM	Complete and in the outbox	Add Attachment
Bradley Karkanen	Sep 12, 2017 11:56 AM	Task reassigned to Erika Enriquez.	Add Attachment
Bradley Karkanen	Sep 12, 2017 10:56 AM	Imaged and running updates	Add Attachment
Bradley Karkanen	Sep 12, 2017 10:55 AM	Status changed from (2) Scheduled to (1) Pending	Add Attachment
Bradley Karkanen	Sep 12, 2017 10:55 AM	Task reassigned to Bradley Karkanen.	Add Attachment
Bradley Karkanen	Sep 12, 2017 10:55 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Bradley Karkanen	Sep 11, 2017 05:04 PM	call first thing in the morning to notify her that it is ready for pick up 541-290-1617	Add Attachment
Erika Enriquez	Sep 08, 2017 04:07 PM	Needs to be reimaged. Back up Aaron easts files on computer Contact #541-290-1617	Add Attachment