Service Request Ticket - # 64822

Service Request Information

CONTACT Name Silva, Christopher   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 11, 2017 08:08 AM
Department Student Health & Counseling Center Phone 88313
Location Email silvac@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20120621[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E6430s 2.9GHz, 4M cache
Serial No. 4txwbw1 Location PDR

CPU Intel Core i7-3520M Processor (2.9GHz, 4M cache)


OS Windows 7 Pro, 64 bit Software Win 8 Pro 64bit downgraded to WIN 7 Pro, MS office Pro Plus 2013 from P0088432 downgraded to Pro Plus 2007

Wired NIC B8:CA:3A:C3:6E:A7


Wireless NIC 84:3A:4B:17:FC:43


Bluetooth NIC 20:16:D8:94:21:19

TECHS Submitted by Brighton Bohnenkamp Contact bbohnenkamp14@wou.edu 88925
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public
Entered by Date Memo
Shina Oladiti Sep 11, 2017 10:39 AM 
Status changed from (1) Pending to (5) Completed
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Shina Oladiti Sep 11, 2017 10:39 AM 
The laptop is mostly out of date, i have to update
the whole thing and also remove and add it back on
domain. His PC is working fine now.
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Shina Oladiti Sep 11, 2017 08:09 AM 
Task reassigned to Adeshina Oladiti.
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Brighton Bohnenkamp Sep 11, 2017 08:08 AM 
Christopher gets an error when logging into his 
computer, it says "security data base of server 
does not have a computer account for this work 
station" he was able to log on but his student 
worker was not.
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