Service Request Ticket

Service Request Information

CONTACT	Name	Fewx, Andrea	Date	Sep 11, 2017 10:24 AM
	Department	The Research Institute	Phone	88615
	Location		Email	fewxa@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20150242 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	5KWV282	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	5KWV282	Location	PDR
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 2013 from XXXX2015004715
	Wired NIC	64:00:6A:83:8D:AC

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Sep 22, 2017 09:27 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	Sep 22, 2017 09:27 AM	She doesn't have FileMaker on her machine, but she could open the database while login in on Lyn's machine.	Add Attachment
Shina Oladiti	Sep 22, 2017 08:07 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Shina Oladiti	Sep 22, 2017 08:06 AM	Task reassigned to Adeshina Oladiti.	Add Attachment
Shina Oladiti	Sep 22, 2017 08:06 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Peter Puettmann	Sep 13, 2017 08:35 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Brighton Bohnenkamp	Sep 11, 2017 10:43 AM	**This is an email** Sept 22nd around 9 am would work into my schedule, thanks	Add Attachment
Brighton Bohnenkamp	Sep 11, 2017 10:24 AM	**This is an email** Lyn has Filemaker Pro on her machine, we need to be able to access it after she leaves, how do we make sure 2 people can access the database that needs Filemaker Pro it access???? the number of the computer is 20150242 and there will be 2 of us that will need to access it.	Add Attachment