Service Request Ticket

Service Request Information

CONTACT	Name	Harwell, Amy	Date	Sep 11, 2017 10:32 AM
	Department	Natural Science Division	Phone	88891
	Location		Email	harwella@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20140727 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	7P93F42	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	7P93F42	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 2013 from XXXX2014004298;
	Wired NIC	98:90:96:D6:8B:21

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Sep 12, 2017 01:20 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	Sep 12, 2017 01:20 PM	Updates completed and delivered. Also setup is done.	Add Attachment
Shina Oladiti	Sep 12, 2017 08:40 AM	Running windows update presently.	Add Attachment
Shina Oladiti	Sep 11, 2017 03:38 PM	Imaging in progress....	Add Attachment
Shina Oladiti	Sep 11, 2017 03:14 PM	Picked up her tower and also backed up her files to her H Drive.	Add Attachment
Megan Thibeault	Sep 11, 2017 11:07 AM	Task reassigned to Adeshina Oladiti.	Add Attachment
Brighton Bohnenkamp	Sep 11, 2017 10:32 AM	**This is an email** Hello, I am a faculty member in biology and I got a new computer (20140727) last year that has never worked quite right since I got it. Recently it has been getting quirkier and quirkier. Would it be possible to schedule a time where I can have its operating system reinstalled and relevant software reinstalled? I would like to have a fresh Windows installation instead of putting a ghosted image or a windows repair, just to make sure that I don't have the problems that I have been having last year during this academic year. Thank you so much! Amy	Add Attachment