Service Request Ticket - # 64831

Service Request Information

CONTACT Name Cote, Ben   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 11, 2017 01:08 PM
Department Mathematics Phone 89239
Location Email coteb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20161071[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple iMac 21.5-inch 4K 3.0GHz Quad Intel i5 #Z0TK
Serial No. C02TV4NBJ1G9 Location PDR

CPU Intel Core i5(3.0GHz quad -core)


OS MAC OS X 10.12 (macOS Sierra) Software Microsoft Desktop Education license allows install of Office 201* for MAC XXXX2016005511;

Wired NIC 98:10:E8:F3:73:11


Wireless NIC 98:9E:63:3A:B5:C4


Bluetooth NIC 98:9E:63:3A:B5:C5

TECHS Submitted by Emily Griner Contact egriner15@wou.edu 88925
Primary Technician Contact bkarkanen16@wou.edu 88925

Tracking

Entered by Date Memo
Bradley Karkanen
Email

Public
Entered by Date Memo
Bradley Karkanen Sep 15, 2017 08:08 AM 
Status changed from (1) Pending to (5) Completed
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Bradley Karkanen Sep 15, 2017 08:08 AM 
Everything was delivered and the old machine is being 
reimaged. Will be returned to Tricia once finished.
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Megan Thibeault Sep 15, 2017 07:30 AM 
Priority changed from (3) Priority to (2) High Priority.
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Megan Thibeault Sep 15, 2017 07:29 AM 
Please contact Ben to get this delivered.
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Bradley Karkanen Sep 14, 2017 03:11 PM 
Task reassigned to Bradley Karkanen.
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Shina Oladiti Sep 12, 2017 03:49 PM 
Imaging completed.
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Shina Oladiti Sep 12, 2017 02:27 PM 
Task reassigned to Adeshina Oladiti.
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Tricia Flaherty Sep 11, 2017 01:34 PM 
Task reassigned to New Equip. Setup.
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Tricia Flaherty Sep 11, 2017 01:33 PM 
He is also getting a trackpad instead of mouse with this 
setup
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Tricia Flaherty Sep 11, 2017 01:33 PM 
Ben just had his account made today and can be contacted 
to arrange for computer setup and delivery
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Tricia Flaherty Sep 11, 2017 01:28 PM 
Contact changed from Sharon Price to Ben Cote.
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Tricia Flaherty Sep 11, 2017 01:28 PM 
Bring the iMac W#20160351[Edit Inv] that was Ander Erickson's back 
to TRICIA IN ITC008
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Emily Griner Sep 11, 2017 01:12 PM 
Set up and pick up in MNB 131
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Emily Griner Sep 11, 2017 01:08 PM 
Benjamin Cote needs W#20161071[Edit Inv] set up. Pick up Ander 
Erickson's iMac W#201060351 in MNB 131
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