Service Request Ticket - # 64832

Service Request Information

CONTACT Name Merrill, Leanne   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 11, 2017 01:34 PM
Department Mathematics Phone 89324
Location Email merrill@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20161081[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook Pro 13-inch Space Gray #MPXT2LL/A
Serial No. C02TTJWXHV29 Location PDR

CPU Intel Core i5(2.3GHz dual-core, 64MB eDRAM)


OS MAC OS X 10.16 or 11.x (Big Sur) Software MSDesktopEdOffice201*MAC XXXX2016005511; Mathematica Std edition v11 VISA2016006463 (June2017) SR# ;

Wireless NIC DC:A9:04:85:46:23


Bluetooth NIC DC:A9:04:79:3E:54

TECHS Submitted by Emily Griner Contact egriner15@wou.edu 88925
Primary Technician Contact bkarkanen16@wou.edu 88925

Tracking

Entered by Date Memo
Bradley Karkanen
Email

Public
Entered by Date Memo
Bradley Karkanen Sep 19, 2017 11:25 AM 
Status changed from (1) Pending to (5) Completed
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Bradley Karkanen Sep 19, 2017 11:25 AM 
All taken care of.
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Kyle Arthenayake Sep 18, 2017 04:16 PM 
Status changed from (5) Completed to (1) Pending
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Kyle Arthenayake Sep 18, 2017 04:16 PM 
call before heading over. Call cell phone 518-461-7614
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Bradley Karkanen Sep 18, 2017 03:24 PM 
Status changed from (1) Pending to (5) Completed
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Bradley Karkanen Sep 18, 2017 03:24 PM 
I set it up she was not in. I left a note for her to call for cable 
management
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Bradley Karkanen Sep 18, 2017 10:47 AM 
Task reassigned to Bradley Karkanen.
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Bradley Karkanen Sep 15, 2017 02:59 PM 
On the stand up desk having software installed on it. Testing 
the new Equip image method
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Tricia Flaherty Sep 15, 2017 11:20 AM 
Task reassigned to New Equip. Setup.
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Tricia Flaherty Sep 15, 2017 10:50 AM 
This equipment is now on the Inventory counter in ITC 008 across 
from UCS Tech Storage cubbies.
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Tricia Flaherty Sep 15, 2017 10:49 AM 
Also get USB-C dock W#20161179[Edit Inv], and 24 inch monitor W#20161180[Edit Inv], Apple Magic Mouse 2, & Apple Magic Keyboard with Numeric Keypad.
Addt'l Software:Mathematica Std v11 from VISA2016006463 which can be found at T:\Mathematica\MathematicaStdv11 (there is a personal use 
copy of the software for her home computer use that has a separate license # and activation key that I will send to her via email. please use the 
correct license info for her work laptop.)
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Emily Griner Sep 11, 2017 01:34 PM 
New equipment setup W#20161081[Edit Inv] in MNB 126 for Leanne 
Merrill. Additional software. Placed on inventory desk.
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