Service Request Ticket

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Service Request Information

CONTACT	Name	Smith, Robin	Date	Sep 11, 2017 01:55 PM
	Department	Social Science	Phone	88357
	Location		Email	smithr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20161072 (opens in a new window)	Bldg/Room	ITC 004
	Service Tag		Description	Apple iMac 21.5-inch 4K 3.0GHz Quad Intel i5 #Z0TK
	Serial No.	C02TV4N9J1G9	Location	Tony Manso - Mac development station.
	CPU	Intel Core i5(3.0GHz quad -core)
	OS	MAC OS X 10.12 (macOS Sierra)	Software	Microsoft Desktop Education license allows install of Office 201* for MAC XXXX2016005511;
	Wired NIC	98:10:E8:F3:72:D1
	Wireless NIC	98:9E:63:3A:B2:BE
	Bluetooth NIC	98:9E:63:3A:B2:BF

TECHS	Submitted by	Emily Griner	Contact	egriner15@wou.edu	88925
	Primary Technician		Contact	ychen13@wou.edu	889285

Tracking

Entered by	Date	Memo
Yumin Chen			Email Public
Entered by	Date	Memo
Yumin Chen	Sep 18, 2017 08:07 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Yumin Chen	Sep 18, 2017 08:07 AM	Got email: Everything is good.	Add Attachment
Yumin Chen	Sep 15, 2017 05:09 PM	**This is an outgoing email Hi Robin, We were just following up with you regarding a service request that we have for you. (#64833) Description: 9/13, 3:00pm** GFA SETUP: Deliver Apple iMac 21.5-inch to HSS 209 replacing W#20120649 We were wondering if this has been resolved for you or if we can still be of assistance with this. If so, just let us know, we'll be happy to help. Thanks, Yumin Chen	Add Attachment Public
Yumin Chen	Sep 13, 2017 04:24 PM	iMac is delivery and transferring her person file from old iMac	Add Attachment
Shina Oladiti	Sep 12, 2017 04:58 PM	Task reassigned to Yumin Chen.	Add Attachment
Shina Oladiti	Sep 12, 2017 04:27 PM	**This is an email** Dear Adeshina, I am very excited! Can you come anytime tomorrow between 10 AM and 5 PM? The same hours Thursday or Friday would also be fine. But I am eager to get acquainted with the new computer before classes start, so as soon as possible, please. Let me know when you're coming. Thanks! Robin	Add Attachment
Shina Oladiti	Sep 12, 2017 03:45 PM	Task reassigned to UCS Tech.	Add Attachment
Shina Oladiti	Sep 12, 2017 03:45 PM	Sent email for availability.	Add Attachment
Bradley Karkanen	Sep 12, 2017 03:36 PM	Printers were installed via Self Service. PLEASE TEST PRINT BEFORE FINISHING THE SETUP!!!	Add Attachment
Bradley Karkanen	Sep 12, 2017 03:19 PM	Task reassigned to New Equip. Setup.	Add Attachment
Bradley Karkanen	Sep 12, 2017 03:19 PM	****************************************** Please Update in AD ******************************************	Add Attachment
Shina Oladiti	Sep 12, 2017 02:26 PM	Task reassigned to Bradley Karkanen.	Add Attachment
Bradley Karkanen	Sep 12, 2017 02:08 PM	Imaged installing updates	Add Attachment
Yumin Chen	Sep 12, 2017 10:02 AM	Imaging on the small techs counter	Add Attachment
Emily Griner	Sep 11, 2017 01:55 PM	W#20161072 replacing W#20120649. New equipment on inventory counter with GFA setup form. She wants to keep the CD/DVD drive	Add Attachment