Service Request Ticket - # 64834

Service Request Information

CONTACT Name Heide, Kathy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 11, 2017 02:13 PM
Department College of Education Phone 88324
Location Email heidek@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20150669[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. 9RN3JB2 Location PDR

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2015004715; Transfer from W#20130735 Adobe Acrobat DC (Pro)subscription from XXXX2015004716 serialized desktop SR64834 SEPT207

Wired NIC 18:66:DA:13:F9:3B

TECHS Submitted by Emily Griner Contact egriner15@wou.edu 88925
Primary Technician Contact eenriquez13@wou.edu 88925

Tracking

Entered by Date Memo
Erika Enriquez
Email

Public
Entered by Date Memo
Erika Enriquez Sep 12, 2017 06:23 PM 
Status changed from (1) Pending to (5) Completed
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Erika Enriquez Sep 12, 2017 06:23 PM 
Delivered and set up.
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Erika Enriquez Sep 12, 2017 12:46 PM 
****This is an outgoing email****
Hi Kathy,

I need some additional information regarding 
service request #64834

Description: GFA SETUP: Deliver Dell OptiPlex 
9020 to RWEC 139

Your computer is complete and ready to be 
delivered to you. Please let me know of a time 
that will work for you so I can set this up for 
you.

Thank you,
Erika
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Public
Erika Enriquez Sep 12, 2017 11:47 AM 
imaging....
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Erika Enriquez Sep 12, 2017 09:21 AM 
Task reassigned to Erika Enriquez.
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Emily Griner Sep 11, 2017 02:13 PM 
Setup W#20150669[Edit Inv] and W#20141063[Edit Inv] in RWEC 139 for 
Kathy Heide. Bring back W#20130735[Edit Inv]. Placed on inventory 
counter.
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