Service Request Ticket

Service Request Information

CONTACT	Name	Rockwell-Kincanon, Janeanne	Date	Sep 11, 2017 03:29 PM
	Department	Library & Media Services	Phone	89493
	Location		Email	kincanonj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20140371 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Latitude E6440, i7-4610M Processor
	Serial No.	H07ZN12	Location	PDR
	CPU	Intel Core i7-4610M(3.0 GHz, 4M) 4th GEN
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 2013 from XXXX2014004298; Transfer from W#20101416 TechSmith Camtasia Studio v7.1 SnagIt bundle from VISA2011002646;
	Wired NIC	34:E6:D7:12:73:E2
	Wireless NIC	80:00:0B:4E:10:5B
	Bluetooth NIC	80:00:0B:4E:10:5F

TECHS	Submitted by	Kyle Arthenayake	Contact	karthenayake14@wou.edu	88925
	Primary Technician		Contact	bkarkanen16@wou.edu	88925

Entered by	Date	Memo
Bradley Karkanen			Email Public
Entered by	Date	Memo
Bradley Karkanen	Sep 11, 2017 03:46 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Bradley Karkanen	Sep 11, 2017 03:31 PM	Task reassigned to Bradley Karkanen.	Add Attachment
Kyle Arthenayake	Sep 11, 2017 03:30 PM	Has tried restarting, with no luck	Add Attachment
Kyle Arthenayake	Sep 11, 2017 03:29 PM	I turned on my computer today, and I think I "Entered" past a "Windows did not shut down correctly" black screen. This now is on the screen and I haven't seen it before. Should I Restore? Should a tech examine? #20140371. In HL 117C Thanks --	Add Attachment