Service Request Ticket - # 64837

Service Request Information

CONTACT Name Sakiyama, Mari   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 11, 2017 04:25 PM
Department Criminal Justice Phone 14215
Location Email sakiyamam@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20161184[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple 27-inch iMac with Retina 5K Display #Z0TP
Serial No. C02TV1UBJ1GN Location PDR

CPU 3.4GHz Quad-Core Intel Core i7


OS MAC OS X 10.12 (macOS Sierra) Software Microsoft Desktop Education license allows install of Office 201* for MAC XXXX2016005511; ArcGIS from campus site license via VDI; SPSS Statistics v24 for MAC StudentTecn Campus Site license(renews every July 31,2017);

Wired NIC 98:10:E8:F2:6F:BC


Wireless NIC 98:9E:63:39:A8:24


Bluetooth NIC 98:9E:63:39:A8:25

TECHS Submitted by Emily Griner Contact egriner15@wou.edu 88925
Primary Technician Contact ppuett16@wou.edu 88925

Tracking

Entered by Date Memo
Peter Puettmann
Email

Public
Entered by Date Memo
Peter Puettmann Sep 13, 2017 05:06 PM 
Status changed from (1) Pending to (5) Completed
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Peter Puettmann Sep 13, 2017 05:06 PM 
delivered
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Bradley Karkanen Sep 13, 2017 02:41 PM 
Task reassigned to Peter Puettmann.
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Bradley Karkanen Sep 13, 2017 09:16 AM 
Awaiting Printer Package
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Bradley Karkanen Sep 13, 2017 08:38 AM 
****************************************
Please update in AD
*****************************************
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Bradley Karkanen Sep 12, 2017 03:36 PM 
Imaged. Software installing
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Bradley Karkanen Sep 12, 2017 03:36 PM 
Printers were installed via Self Service. PLEASE TEST PRINT 
BEFORE FINISHING THE SETUP!!!
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Bradley Karkanen Sep 12, 2017 03:33 PM 
Task reassigned to Bradley Karkanen.
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Tricia Flaherty Sep 12, 2017 10:22 AM 
Task reassigned to New Equip. Setup.
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Tricia Flaherty Sep 12, 2017 10:22 AM 
She will need to use ARCGIS so please show her how to 
access that via VDI on her MAC Desktop when you deliver 
the station as there is no MAC installer for that.
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Emily Griner Sep 11, 2017 04:25 PM 
NTT SETUP. W#20161184[Edit Inv] need to be setup with no 
replacement. Placement on inventory counter.
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