Service Request Ticket - # 64842

Service Request Ticket - # 64842

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Service Request Information

CONTACT	Name	Graziano, Leigh	Date	Sep 12, 2017 10:48 AM
	Department	Humanities Division	Phone	89360
	Location		Email	grazianol@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20161183 (opens in a new window)	Bldg/Room	PDR PDR
	Service Tag		Description	Apple MacBook Air 13-inch #Z0UV
	Serial No.	C1MTV4WTJ1WV	Location	PDR pile - wiped
	CPU	Intel Core i7(2.2GHz dual-core , 4MB L3 cache)
	OS	MAC OS X 10.12 (macOS Sierra)	Software	MSDesktopEdOffice201MAC XXXX2016005511; CANCELED JUNE2018 DO NOT LOAD--Adobe CC 201 desktop(named user) SEPT2017--
	Wireless NIC	D4:61:9D:29:7F:BA
	Bluetooth NIC	D4:61:9D:29:7F:BB

TECHS	Submitted by	Emily Griner	Contact	egriner15@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Tracking

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Sep 15, 2017 02:36 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	Sep 15, 2017 02:36 PM	Setup completed. I have her additional charger here. Would get in touch with her to know when to deliver it.	Add Attachment
Shina Oladiti	Sep 14, 2017 02:17 PM	**This is an email** Hi Adeshina, There is currently no equipment in my office because I'm a new faculty member. I can get to campus tomorrow anytime, if I need to be with you when it's setup. Other than that, I'll be on campus for all of next week but I will have meetings throughout the day. Here are the windows of times I have: Monday, 1-2 pm Tuesday, 3:30-4:00 pm Wednesday, 9-10 am Let me know which of those days works for you.	Add Attachment
Shina Oladiti	Sep 14, 2017 12:49 PM	Sent an email for availability.	Add Attachment
Shina Oladiti	Sep 14, 2017 12:47 PM	************************* Update in AD *************************	Add Attachment
Shina Oladiti	Sep 14, 2017 12:46 PM	Prepped and ready for delivery. It back on the inventory counter.	Add Attachment
Shina Oladiti	Sep 12, 2017 03:52 PM	Imaging in progress.....	Add Attachment
Shina Oladiti	Sep 12, 2017 03:26 PM	Task reassigned to Adeshina Oladiti.	Add Attachment
Tricia Flaherty	Sep 12, 2017 01:49 PM	Task reassigned to New Equip. Setup.	Add Attachment
Tricia Flaherty	Sep 12, 2017 11:26 AM	She is already on campus according to Humanities Karen Bedarnowski so please arrange for setup as soon as possible with Leigh. Also she is an Adobe CC Named User so I will be sending her the adobe email invite later today but she may need help with walking through the invite and CC desktop and CC apps download process. you can pre download the CC desktop app(not the actual CC apps just the portal piece) by going to here and signing in with the UCSadobe@wou.edu account: https://www.adobe.com/creativecloud/desktop-app.html	Add Attachment
Emily Griner	Sep 12, 2017 10:48 AM	NEW EQUIP SETUP. Laptop W#20161183 for Leigh Graziano in MA 311 and monitor W#20161181 with magic mouse and extra adaptor. Placed on inventory counter	Add Attachment