Service Request Ticket

Service Request Information

CONTACT	Name	Braun, Debbie	Date	Sep 12, 2017 11:12 AM
	Department	College of Liberal Arts and Sciences	Phone	14220
	Location		Email	braund@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20140706 (opens in a new window)	Bldg/Room	BELL 234
	Service Tag	DHWVQ32	Description	Dell Latitude E6440, i7-4610M Processor
	Serial No.	dhwvq32	Location	Dept of LAS laptop
	CPU	Intel Core i7-4610M(3.0 GHz, 4M) 4th GEN
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 2013 from XXXX2014004298
	Wired NIC	34:E6:D7:6A:66:53
	Wireless NIC	80:00:0B:A1:78:4F
	Bluetooth NIC	80:00:0B:A1:78:53

TECHS	Submitted by	Shandelle Plasker	Contact	peppers@wou.edu	88956
	Primary Technician		Contact	ucshelpdesk@wou.edu	88925

Entered by	Date	Memo
Service Request Desk			Email Public
Entered by	Date	Memo
Brighton Bohnenkamp	Sep 14, 2017 12:18 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brighton Bohnenkamp	Sep 14, 2017 12:18 PM	Picked up	Add Attachment
Kyle Arthenayake	Sep 14, 2017 11:51 AM	called left VM	Add Attachment
Erika Enriquez	Sep 12, 2017 11:55 AM	Task reassigned to Service Request Desk.	Add Attachment
Bradley Karkanen	Sep 12, 2017 11:55 AM	Task reassigned to Erika Enriquez.	Add Attachment
Shandelle Plasker	Sep 12, 2017 11:13 AM	Task reassigned to Service Request Desk.	Add Attachment
Shandelle Plasker	Sep 12, 2017 11:13 AM	The machine has been re-imaged and is ready to be picked up. I have emailed her this information. I have already given her admin rights. She needs to be hard wired in before she leaves with the machine. Do not forget to turn off Wifi before hard wiring in. The machine is located in the outbox. She did not bring a charger with it.	Add Attachment
Shandelle Plasker	Sep 12, 2017 11:12 AM	The machine needs re-image.	Add Attachment