Service Request Ticket - # 64850

Service Request Ticket - # 64850

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Service Request Information

CONTACT	Name	Elliot, Michael	Date	Sep 12, 2017 02:05 PM
	Department	Capital Planning & Construction	Phone	89363
	Location		Email	elliotm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20160934 (opens in a new window)	Bldg/Room	TODD 137
	Service Tag	15B4LH2	Description	Dell OptiPlex 7040 SFF, 16GB (2x8GB) 2133MHz DDR4
	Serial No.	15B4LH2	Location	Elesei Kalugin 2 WKS 10/17
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2016005511; Microsoft Project Standard 2016 P0105311 SEPT2017 SR#65027 ; Graphisoft ARCHICAD v21 WIN P0105320 SEPT2017 SR65027; Bluebeam Revu Standard 2018 perpetual VIA2018008960 SR#71709 MAY2019;
	Wired NIC	50:9A:4C:46:0A:BB

TECHS	Submitted by	Emily Griner	Contact	egriner15@wou.edu	88925
	Primary Technician		Contact	ppuett16@wou.edu	88925

Tracking

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	Sep 25, 2017 03:38 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Peter Puettmann	Sep 25, 2017 03:38 PM	delivered monitor	Add Attachment
Peter Puettmann	Sep 25, 2017 02:15 PM	Task reassigned to Peter Puettmann.	Add Attachment
Peter Puettmann	Sep 25, 2017 02:15 PM	spoke with front desk at PP, they will contact us when he is in office	Add Attachment
Emily Griner	Sep 22, 2017 10:55 AM	Task reassigned to UCS Tech.	Add Attachment
Emily Griner	Sep 22, 2017 10:55 AM	Setup Dell monitor W#20170249 for Mike Elliot in PP 121	Add Attachment
Tricia Flaherty	Sep 21, 2017 01:03 PM	Software installed on SR65027 waiting on second display which is on P0105321 and has shipped from Dell via Fed Ex and is due to arrive Monday Sept 25th, 2017 I will put this back in Tech queue once it has arrived and has been inventoried	Add Attachment
Erika Enriquez	Sep 21, 2017 12:58 PM	Task reassigned to Tricia Flaherty.	Add Attachment
Tricia Flaherty	Sep 14, 2017 09:11 AM	He was in early this morning and according to Kyle wants any version of Microsoft Project he can get. The newest version we have available for immediate download is Microsoft Project 2007 that used to be PP/Brad Huggins. Can you install this for him ASAP since we have not had the other order approved and purchased. Install and license key are available at: T:\Microsoft\Project\Project Standard 2007	Add Attachment
Erika Enriquez	Sep 14, 2017 09:00 AM	**This is an outgoing email** Hi Michael, I've contacted Tricia about the Microsoft project software. As of now we have to wait for approval, so unfortunately we don't have a time frame on when that will be. It's just when they approve it. She has resubmitted the email, so hopefully she will get word soon. And once she does, the software will come with your other monitor. Thanks, Erika Enriquez	Add Attachment Public
Erika Enriquez	Sep 13, 2017 05:18 PM	Delivered and set up, waiting for separate monitor.	Add Attachment
Erika Enriquez	Sep 13, 2017 01:24 PM	**This is an outgoing email** Hi Michael, We were just following up with you regarding a service request that we have for you. (#64850) Description: NEW EQUIP SETUP: Deliver Dell OptiPlex 7040 to Physical Plant 121 Your computer is ready for a set up, please save everything you might need off the loaner we gave you on to your H-drive. Then contact me for a set up time. Thanks, Erika Enriquez	Add Attachment Public
Erika Enriquez	Sep 13, 2017 01:00 PM	Task reassigned to Erika Enriquez.	Add Attachment
Erika Enriquez	Sep 13, 2017 01:00 PM	imaging...	Add Attachment
Emily Griner	Sep 12, 2017 02:05 PM	NEW EQUIP SETUP for new hire Mike Elliot. Dell CPU W#20160934 and monitor W#20161186 in PP 121. Bring back loaner laptop. High Priority. Additional monitor and software will be setup at a later date when it arrives.	Add Attachment