Service Request Ticket - # 64851

Service Request Ticket - # 64851

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Service Request Information

CONTACT	Name	Price, Sharon	Date	Sep 12, 2017 02:25 PM
	Department	Student Enrichment Program	Phone	89355
	Location		Email	pricesl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20150671 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	9RN5JB2	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	9RN5JB2	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2015004715; Techsmith Camtasia 2019 Education v.19 single user license VISA2018009203 JUNE2019;
	Wired NIC	18:66:DA:14:14:37

TECHS	Submitted by	Emily Griner	Contact	egriner15@wou.edu	88925
	Primary Technician		Contact	ychen13@wou.edu	889285

Tracking

Entered by	Date	Memo
Yumin Chen			Email Public
Entered by	Date	Memo
Yumin Chen	Oct 04, 2017 10:08 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Yumin Chen	Oct 03, 2017 01:50 PM	Delivered and setup.	Add Attachment
Shina Oladiti	Oct 03, 2017 01:15 PM	Task reassigned to Yumin Chen.	Add Attachment
Shina Oladiti	Oct 03, 2017 10:56 AM	Task reassigned to UCS Tech.	Add Attachment
Shina Oladiti	Sep 29, 2017 04:30 PM	Hello, I have some availability next week during my office hours (MTRF at 10:00), but I can also make 1:00 - 1:50 work on those days as well. Let me know if those times work with your schedule! Thanks!	Add Attachment
Shina Oladiti	Sep 26, 2017 12:29 PM	Left VM, and followed up with an email.	Add Attachment
Megan Thibeault	Sep 26, 2017 07:30 AM	Let's check back in on this, please.	Add Attachment
Shina Oladiti	Sep 13, 2017 12:15 PM	Hello Oladiti, Andrew Nerz will contact you regarding this when he gets in. Thank you, Sharon	Add Attachment
Shina Oladiti	Sep 12, 2017 04:58 PM	***************************** Update in AD. *****************************	Add Attachment
Shina Oladiti	Sep 12, 2017 04:57 PM	It is back on the inventory counter.	Add Attachment
Shina Oladiti	Sep 12, 2017 04:57 PM	Prepped and ready for delivery.	Add Attachment
Shina Oladiti	Sep 12, 2017 03:28 PM	Imaging completed!	Add Attachment
Shina Oladiti	Sep 12, 2017 03:15 PM	Task reassigned to Adeshina Oladiti.	Add Attachment
Emily Griner	Sep 12, 2017 02:25 PM	NEW EQUIP SETUP for Andrew Nerz. Dell CPU W#20150671 and monitor W#20141064 in MA303. Placed on inventory counter.	Add Attachment