Service Request Ticket

Service Request Information

CONTACT	Name	Broussard, Chelsie	Date	Sep 12, 2017 03:28 PM
	Department	ASWOU	Phone	88303
	Location		Email	broussardc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20150689 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	BN59JB2	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	BN59JB2	Location	PDR
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 201X from XXXX2015004715;
	Wired NIC	18:66:DA:14:33:D2

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact	peppers@wou.edu	88956

Entered by	Date	Memo
Shandelle Plasker			Email Public
Entered by	Date	Memo
Shandelle Plasker	Sep 13, 2017 03:09 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shandelle Plasker	Sep 13, 2017 03:09 PM	Yumin went down and fixed this.	Add Attachment
Shandelle Plasker	Sep 13, 2017 09:47 AM	Task reassigned to Shandelle Pepper.	Add Attachment
Nathan Sauer	Sep 13, 2017 09:29 AM	Task reassigned to Yumin Chen.	Add Attachment
Nathan Sauer	Sep 13, 2017 09:29 AM	Chelsie reported that it was a printer issue, not computer. I activated 024A026B, and confirmed that the printer had an IP address. However, she still cannot print, as it is asking her to install a driver for the printer. If you click that you trust it to install, it goes into a loop, and does not work.	Add Attachment
Yumin Chen	Sep 12, 2017 04:58 PM	Task reassigned to Nathan Sauer.	Add Attachment
Yumin Chen	Sep 12, 2017 04:56 PM	Problem correct: The user can't login because the network jack is not activate. Problem jack: 024A206 B	Add Attachment
Yumin Chen	Sep 12, 2017 03:59 PM	Task reassigned to Yumin Chen.	Add Attachment
Brighton Bohnenkamp	Sep 12, 2017 03:28 PM	**This is an email** Hello, there! The Computer located in WUC 122 will not power up...the computer # is 20150689. Please Advise Thanks, Chelsie Chelsie Brousssard ASWOU Office Coordinator Associated Student's Office; Werner University Center Rm. 121A (503)838-8303 broussardc@wou.edu	Add Attachment