Service Request Ticket

Service Request Information

CONTACT	Name	Arends, Debra	Date	Sep 13, 2017 08:44 AM
	Department	Facilities Services	Phone	88239
	Location		Email	arendsd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130707 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	3596M02	Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	3596M02	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2013 downgraded to 2010 from P0093918; Microsoft Project standard 2019 UCS2018008903 (installed as 2016 until we test purchasing through Office Deployment tool(ClickToRun) APR2019;
	Wired NIC	34:17:EB:99:CA:A6

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact	ucshelpdesk@wou.edu	88925

Entered by	Date	Memo
Service Request Desk			Email Public
Entered by	Date	Memo
Kyle Arthenayake	Sep 13, 2017 02:34 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Kyle Arthenayake	Sep 13, 2017 02:34 PM	Task reassigned to Service Request Desk.	Add Attachment
Peter Puettmann	Sep 13, 2017 12:33 PM	we believe it is driver problems	Add Attachment
Peter Puettmann	Sep 13, 2017 09:21 AM	Task reassigned to Peter Puettmann.	Add Attachment
Brighton Bohnenkamp	Sep 13, 2017 08:44 AM	word and excel are taking minutes to save documents on her computer, she ran some updates but it did't help anything	Add Attachment