Service Request Ticket - # 64866

Service Request Information

CONTACT Name New, Faculty/Staff   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 13, 2017 09:57 AM
Department University Computing Solutions Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20100092[Edit Inv] (opens in a new window) Bldg/Room UNK unknown
Service Tag 27MTMM1 Description Dell OptiPlex 960 SFF E8500 (3.16Hz,6M,1333FSB)
Serial No. 27MTMM1 Location PDR

CPU Unknown


OS Unknown Software WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 license from P0076561 installed as Office Pro Plus 2007

Wired NIC B8:AC:6F:8B:03:9E

TECHS Submitted by Brighton Bohnenkamp Contact bbohnenkamp14@wou.edu 88925
Primary Technician Contact ppuett16@wou.edu 88925

Tracking

Entered by Date Memo
Peter Puettmann
Email

Public
Entered by Date Memo
Peter Puettmann Sep 13, 2017 12:05 PM 
Status changed from (1) Pending to (5) Completed
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Bradley Karkanen Sep 13, 2017 10:47 AM 
Task reassigned to Peter Puettmann.
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Peter Puettmann Sep 13, 2017 10:38 AM 
ran 2010 .bat file to activate
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Brighton Bohnenkamp Sep 13, 2017 09:58 AM 
Contact Info: Johnathan Yard, 88353
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Public
Brighton Bohnenkamp Sep 13, 2017 09:57 AM 
Johnathan Yard is trying to use Microsoft office 
but it tells him it "needs to be activated" and 
isn't able to use it. He is located in ROTC 106
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